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Job Description
- Req#: A2880-25-0000?language=en&page=650&sort=publicationDateDesc
- flexible and adaptable to changes within the role
- be able to work as part of a team
- use your initiative
- be able to work under pressure at busy times and multi-task.
- Previous experience of working at a GP practice or healthcare setting is preferred.
- Proficiency in using computerised systems, including Systmone.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Excellent phone etiquette and interpersonal skills for effective communication with patients and healthcare professionals.
- Experience in data entry and clerical work is advantageous.
- A compassionate approach to patient care, demonstrating empathy and understanding towards individuals' needs.
- Welcoming patients via telephone or face to face.
- Answering incoming calls in a prompt, friendly efficient manner.
- Booking of appointments.
- Arranging home visit requests.
- Signposting patients to the correct clinician.
- Receiving and processing daily e-consults from patients.
- Handing repeat prescription/med3 requests.
- Liaising with members of practice team.
- Managing out-going correspondence.
- Updating patient demographics.
- General administration duties.
- Maintain accurate records of patient interactions and data entry into relevant systems.
- Experience of working in a GP Practice
- Experience of working in a GP Practice
Job summary
Noakbridge Medical Centre are looking to welcome a receptionist/ care navigator to join our friendly team. The Care Navigator will play a crucial role in assisting and directing patients to accessing the appropriate service or healthcare professional, in a courteous, efficient and effective way.
The Ideal candidate will be:
Experience
Main duties of the job
About us
Noakbridge Medical Centre is a small, friendly practice with a patient population of 3400, based on the outskirts of Basildon, and operates from a purpose built practice. We are high QOF achievers and use SystmOne clinical system. We aim to provide high standard of medical care and we are always fully committed to patient needs.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Details
Date posted
15 May 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2880-25-0000
Job locations
Bridge Street
Basildon
Essex
SS15 4EZ
Job descriptionJob description
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Code data on the clinical IT system
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients healthcare records as necessary
j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Code data on the clinical IT system
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients healthcare records as necessary
j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
Person SpecificationPerson Specification
Experience
Desirable
Experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Noakbridge Medical Centre
Address
Bridge Street
Basildon
Essex
SS15 4EZ
Employer's website
Employer details
Employer name
Noakbridge Medical Centre
Address
Bridge Street
Basildon
Essex
SS15 4EZ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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