• Job Description

  Req#: A0166-25-0000?language=en&page=362&sort=publicationDateDesc

  Job summary

  Would you like to help make a difference to patient care?

  Would you like to become part of our expanding practice?

  Would you consider yourself to be compassionate, an excellent communicator, with good keyboard skills?

  If so, we are currently recruiting and have vacancies for Receptionist/Care navigators.

  Main duties of the job

  Patient Navigation: To assist patients in navigating the healthcare system by directing them to the appropriate services and resources, both within and outside the practice.

  Appointment Management: Schedule and manage patient appointments efficiently, ensuring optimal use of practice resources.

  Communication: Serve as the first point of contact for patients, providing a warm and welcoming environment both in person and over the phone.

  Administrative Support: Perform general administrative duties, including managing patient records, including registering new patients, and maintaining the reception area.

  Collaboration: Work closely with healthcare professionals within the practice to ensure a seamless patient journey.

  About us

  Thorne Moor Medical Practice is a two sited practice situated in Thorne which is Northeast of Doncaster. Easily access by the M18 and M180 with purpose-built sites, we serve over 9,500 patients in the Thorne and Moorends area.

  A three GP partner practice, we are very well supported by a truly multidisciplinary team including a salaried GP, ANPs, Nurses, HCAs, a pharmacist and experienced administration staff, totalling 35 people. We are a friendly bunch and are looking for someone to join the team and help shape the future of this expanding practice.

  As with all jobs in the NHS the work is busy and demanding at times, but we look to support and manage a healthy work/life balance for all at the practice and offer many benefits including an excellent pay and rewards package, access to the NHS pension, employee support programs and copious amounts of tea, coffee and cake!

  If you are reading this, you are obviously interested so why not contact us to find out more?

  Details

  Date posted

  21 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Job share

  Reference number

  A0166-25-0000

  Job locations

  Fieldside

  Thorne

  Doncaster

  South Yorkshire

  DN8 4BQ

  
  

  Thorne Moor Medical Practice

  Marshland Road

  Moorends

  Doncaster

  South Yorkshire

  DN8 4SB

  
  

  Job description

  Job responsibilities

  JOB SUMMARY

  The main purpose of the Receptionist/Care Navigator is to provide a point of contact for patients and to act as a focal point of communication between patients, doctors and other staff. Other duties include ensuring that the general administrative work of the Practice is undertaken efficiently and effectively.

  The reception desk is the first point of contact for patients when they contact the Practice either in person or by phone - and therefore it is very important that they are received with courtesy and politeness. Confidentiality is of prime importance and must be always maintained.

  Flexibility of working patterns is important in order to provide cover for colleagues during periods of annual leave or sickness.

  MAIN DUTIES AND RESPONSIBILITIES

  • Receiving patients and other visitors at the reception desk.
  • Navigating patients to the most appropriate service and documenting on appropriate template.
  • Ensuring that patients' arrivals are logged correctly.
  • Using the computer appointment system.
  • Receiving telephone calls to the Practice, logging these and acting on them as appropriate.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary treatment, ensuring correct paperwork completed and passed to administrator for processing.
  • Follow correct procedure for taking payments and issuing receipts.
  • Action repeat prescription requests both electronically and manually and process accordingly
  • Receiving and recording requests for home visits.
  • Task management ensuring these are dealt with in a timely manner.
  • Directing patients within the building as appropriate.
  • Receiving and processing requests for repeat prescriptions.
  • Making the working of the surgery as patient friendly as possible.
  • Updating the waiting room white board(s) and notice board(s) as required.

  Job description

  Job responsibilities

  JOB SUMMARY

  The main purpose of the Receptionist/Care Navigator is to provide a point of contact for patients and to act as a focal point of communication between patients, doctors and other staff. Other duties include ensuring that the general administrative work of the Practice is undertaken efficiently and effectively.

  The reception desk is the first point of contact for patients when they contact the Practice either in person or by phone - and therefore it is very important that they are received with courtesy and politeness. Confidentiality is of prime importance and must be always maintained.

  Flexibility of working patterns is important in order to provide cover for colleagues during periods of annual leave or sickness.

  MAIN DUTIES AND RESPONSIBILITIES

  • Receiving patients and other visitors at the reception desk.
  • Navigating patients to the most appropriate service and documenting on appropriate template.
  • Ensuring that patients' arrivals are logged correctly.
  • Using the computer appointment system.
  • Receiving telephone calls to the Practice, logging these and acting on them as appropriate.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary treatment, ensuring correct paperwork completed and passed to administrator for processing.
  • Follow correct procedure for taking payments and issuing receipts.
  • Action repeat prescription requests both electronically and manually and process accordingly
  • Receiving and recording requests for home visits.
  • Task management ensuring these are dealt with in a timely manner.
  • Directing patients within the building as appropriate.
  • Receiving and processing requests for repeat prescriptions.
  • Making the working of the surgery as patient friendly as possible.
  • Updating the waiting room white board(s) and notice board(s) as required.

  Person Specification

  Qualifications

  Essential

  • GCSE English & Maths A - C
  • Minimum of working in similar environment for 1 year

  Desirable

  • Experience GP Receptionist

  Person Specification

  Qualifications

  Essential

  • GCSE English & Maths A - C
  • Minimum of working in similar environment for 1 year

  Desirable

  • Experience GP Receptionist

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Thorne Moor Medical Practice

  Address

  Fieldside

  Thorne

  Doncaster

  South Yorkshire

  DN8 4BQ

  
  

  Employer's website

  http://www.thornemoormedicalpractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Thorne Moor Medical Practice

  Address

  Fieldside

  Thorne

  Doncaster

  South Yorkshire

  DN8 4BQ

  
  

  Employer's website

  http://www.thornemoormedicalpractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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