• Job Description

  Req#: M0038-25-0947?language=en&page=224&sort=publicationDateDesc

  Job summary

  Two Rivers Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a full-time basis/part-time basis. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

  We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

  Main duties of the job

  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.

  About us

  As an employee of Two Rivers Medical Centre, you will enjoy the following benefits:

  • Genuine responsibility from day one.
  • Work with a strong social purpose.
  • A competitive salary with increments based on professional development.
  • Membership of the NHS pension.
  • Support to guide your personal and professional development.
  • Excellent training and development opportunities.
  • Working in a purpose built facility.
  • 6 month probation period.

  Details

  Date posted

  29 June 2025

  Pay scheme

  Other

  Salary

  £12.35 an hour rising to £12.97ph after probation

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  28742

  Job locations

  30 Woodbridge Rd East

  Ipswich

  Suffolk

  IP4 5PB

  
  

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please see the attached job specification.

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please see the attached job specification.

  Person Specification

  Experience

  Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

  Desirable

  • Previous medical or healthcare receptionist experience is desirable.

  Qualifications

  Essential

  • n/a

  Person Specification

  Experience

  Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

  Desirable

  • Previous medical or healthcare receptionist experience is desirable.

  Qualifications

  Essential

  • n/a

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Primary Care Careers

  Address

  30 Woodbridge Rd East

  Ipswich

  Suffolk

  IP4 5PB

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Careers

  Address

  30 Woodbridge Rd East

  Ipswich

  Suffolk

  IP4 5PB

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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