• Job Description

  Req#: A3757-24-0000?language=en&page=2&sort=publicationDateDesc

  Job summary

  We are a friendly and busy NHS GP Practice in Daybrook, Nottingham

  We are looking to recruit an additional member of the reception team. We are recruiting for a Care Navigator for 24 hours working Wednesday, Thursday and Fridays, 8am til 2pm each day.

  Hours can be discussed and negotiable

  You will be part of a successful team within a busy GP surgery who have a reputation for offering friendly, helpful service to our patients.

  Job Summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Main duties of the job

  You will need strong communication skills, the ability to multi-task, and good keyboard skills. The ability to remain calm under pressure is essential. Knowledge of Systmone would also be useful, but not essential as training will be provided.

  Your role as a Receptionist / Care Navigator will be complemented by a team of enthusiastic, multi-disciplinary and friendly staff.

  Previous reception/admin and/or customer services skills are desirable.

  You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.

  Flexibility to cover for colleagues for holidays and sickness absence is also required. There is also occasional evening and weekend working

  About us

  We have are a team of practice and PCN staff and look after 10,900 patients within Daybrook, Nottingham. Our emphasis is very much on our patients' needs and our team and we are looking for people who have the ability to really understand and can empathise with our patients.

  The Practice is very busy and this is an exciting challenge for the right people, benefits include on-site parking & an NHS pension.

  If you feel you have got the drive, enthusiasm and personality to work hard and fit in with our team, then please apply online.

  Training provided.

  If you would like an informal chat or to visit before you apply, please contact Debi Rattray on 0115 9267628

  Date posted

  04 April 2024

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A3757-24-0000

  Job locations

  Daybrook Medical Practice

  Salop street, Daybrook

  Nottingham

  NG5 6HP

  
  

  Job description

  Job responsibilities

  To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Our Reception rota covers shifts from 7am-6.30pm Monday to Friday and you will be expected to help cover flu/ covid vaccination clinics for a few weekends annually each year.

  Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

  To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

  Please download the full Job description and person specification.

  Job description

  Job responsibilities

  To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Our Reception rota covers shifts from 7am-6.30pm Monday to Friday and you will be expected to help cover flu/ covid vaccination clinics for a few weekends annually each year.

  Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

  To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

  Please download the full Job description and person specification.

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • GCSE Mathematics and English (C or above)

  Experience

  Essential

  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours and cover extra hours for staff sickness and annual leave.

  Desirable

  • Experience of administrative duties
  • Experience of working in primary care
  • Experience of working in a healthcare setting
  • EMIS/SystmOne/Vision user skills

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • GCSE Mathematics and English (C or above)

  Experience

  Essential

  • Experience of working with the general public
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours and cover extra hours for staff sickness and annual leave.

  Desirable

  • Experience of administrative duties
  • Experience of working in primary care
  • Experience of working in a healthcare setting
  • EMIS/SystmOne/Vision user skills

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Daybrook Medical Practice

  Address

  Daybrook Medical Practice

  Salop street, Daybrook

  Nottingham

  NG5 6HP

  
  

  Employer's website

  https://www.daybrookmedicalpractice.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Daybrook Medical Practice

  Address

  Daybrook Medical Practice

  Salop street, Daybrook

  Nottingham

  NG5 6HP

  
  

  Employer's website

  https://www.daybrookmedicalpractice.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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