• Job Description

  Req#: C9166-25-0311?language=en&page=678&sort=publicationDateDesc

  Job summary

  To provide an efficient receptionist service to all visitors attending the hospital and maintain a sensitive and friendly approach.

  Process patient appointment attendance using a variety of hospital information systems. Use Trust systems to input electronic data as required.

  To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.

  Receiving and dealing with telephone enquiries as appropriate. Photocopying, scanning and filing letters and documents as required.

  Review and action electronic correspondence and disseminate appropriately. Work collaboratively as part of an integrated team.

  To work within the allocated Government time scale for all appointments.

  Main duties of the job

  Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties. The overall activities of the post-holder will include:

  o To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriatelyo Recording patient information accuratelyo Dealing with care records ensuring patient records are available and for the start of clinico Cross reference appointment lists identify patients who do not attend and escalate appropriately

  o Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriatelyo Maintain confidentiality of records on the telephone, in conversation and in writingo Ensure the reception area is kept tidyo Organise ordering of stationery and storageo Report any problems to line manager as appropriateo Responsible for arranging patient transport, interpreters as and when requested

  About us

  Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated "Good" by the CQC following their latest inspection in February 2017.

  Follow us on Facebook and on Twitter: @HRcareers @WellbeingCRH @royalhospital

  Details

  Date posted

  19 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Job share, Flexible working

  Reference number

  166-DCSC-7249907

  Job locations

  Walton Hospital

  Whitecotes Lane

  Chesterfield

  S40 3HW

  
  

  Job description

  Job responsibilities

  Please refer to the attached job description and person specification for full details of this post.

  Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

  Job description

  Job responsibilities

  Please refer to the attached job description and person specification for full details of this post.

  Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

  Person Specification

  Qualifications

  Essential

  • Good general education (eg GCSE English and Maths) GCSE Level 9-4

  Experience

  Essential

  • Experience of dealing with the Public/Customer Service experience
  • Experience of working with a range of Microsoft Office packages (eg Word, Excel and Outlook)
  • Experience of working in a busy environment

  Desirable

  • Previous experience in a hospital or other healthcare environment.
  • Previous receptionist experience

  Skills

  Essential

  • Ability to prioritize workload.
  • Excellent communication skills, with the ability
  • Customer care skills.
  • Good telephone manner.
  • Good IT/keyboard skills

  Person Specification

  Qualifications

  Essential

  • Good general education (eg GCSE English and Maths) GCSE Level 9-4

  Experience

  Essential

  • Experience of dealing with the Public/Customer Service experience
  • Experience of working with a range of Microsoft Office packages (eg Word, Excel and Outlook)
  • Experience of working in a busy environment

  Desirable

  • Previous experience in a hospital or other healthcare environment.
  • Previous receptionist experience

  Skills

  Essential

  • Ability to prioritize workload.
  • Excellent communication skills, with the ability
  • Customer care skills.
  • Good telephone manner.
  • Good IT/keyboard skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Chesterfield Royal Hospital NHS Foundation Trust

  Address

  Walton Hospital

  Whitecotes Lane

  Chesterfield

  S40 3HW

  
  

  Employer's website

  https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Chesterfield Royal Hospital NHS Foundation Trust

  Address

  Walton Hospital

  Whitecotes Lane

  Chesterfield

  S40 3HW

  
  

  Employer's website

  https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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