• Job Description

  Req#: H9050-25-1413?language=en&page=604&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen to work as a Receptionist in the new state of the art, Health & Well-Being Centre based in the heart of Flint.

  Main duties of the job

  The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients visiting the site, as well as colleagues and GP surgeries based within the Health Centre.

  The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient's expectations and requirements, making their clinical journey run as smooth as possible.

  A flexible approach to this post is essential, as well as superb communications and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service.

  Welsh language Skills need to be learnt when appointed to the post.

  About us

  If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

  Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

  Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

  Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

  Details

  Date posted

  12 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £23,970 a year per annum, pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  050-AC138-0225W-B

  Job locations

  Flint Health And Wellbeing Centre

  Earl Street

  Flint

  CH6 5ER

  
  

  Job description

  Job responsibilities

  You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

  Job description

  Job responsibilities

  You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

  Person Specification

  Welsh Speaking

  Essential

  • Welsh Speaking

  Qualifications

  Essential

  • GCSE grade C or above (or equivalent) in English language or equivalent level of experience
  • IT or word processing qualification (e.g. RSA 2 or equivalent experience)

  Desirable

  • ECDL
  • NVQ Level 1 or equivalent in customer service

  Experience

  Essential

  • Experience of using a computer system (e.g. GP clinical IT system)
  • Previous experience of working in a reception/office environment
  • Experience of working with the general public

  Skills

  Essential

  • Ability to input information onto a computer system with accuracy
  • Ability to work in a busy environment, and deal with a number of different tasks simultaneously
  • Ability to communicate tactfully with patients
  • Ability to resolve issues 'on the spot' using own judgement
  • Ability to multitask in a busy office environment

  Knowledge

  Essential

  • An understanding of confidentiality involved with post
  • Knowledge of a range of work procedures and practices

  Personal Qualities

  Essential

  • Well motivated
  • Ability to work as part of an integrated multi-skilled team member without direct supervision
  • Ability to determine own work load priorities
  • Flexible approach to work
  • Welsh is essential

  Person Specification

  Welsh Speaking

  Essential

  • Welsh Speaking

  Qualifications

  Essential

  • GCSE grade C or above (or equivalent) in English language or equivalent level of experience
  • IT or word processing qualification (e.g. RSA 2 or equivalent experience)

  Desirable

  • ECDL
  • NVQ Level 1 or equivalent in customer service

  Experience

  Essential

  • Experience of using a computer system (e.g. GP clinical IT system)
  • Previous experience of working in a reception/office environment
  • Experience of working with the general public

  Skills

  Essential

  • Ability to input information onto a computer system with accuracy
  • Ability to work in a busy environment, and deal with a number of different tasks simultaneously
  • Ability to communicate tactfully with patients
  • Ability to resolve issues 'on the spot' using own judgement
  • Ability to multitask in a busy office environment

  Knowledge

  Essential

  • An understanding of confidentiality involved with post
  • Knowledge of a range of work procedures and practices

  Personal Qualities

  Essential

  • Well motivated
  • Ability to work as part of an integrated multi-skilled team member without direct supervision
  • Ability to determine own work load priorities
  • Flexible approach to work
  • Welsh is essential

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Betsi Cadwaladr University Health Board

  Address

  Flint Health And Wellbeing Centre

  Earl Street

  Flint

  CH6 5ER

  
  

  Employer's website

  https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

  Employer details

  Employer name

  Betsi Cadwaladr University Health Board

  Address

  Flint Health And Wellbeing Centre

  Earl Street

  Flint

  CH6 5ER

  
  

  Employer's website

  https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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