• Job Description

  Req#: A1218-25-0007?language=en&page=339&sort=publicationDateDesc

  Job summary

  We are looking for an enthusiastic individual to join our busy but friendly reception team. The successful applicant would need to be able to project a positive, professional and helpful image to patients and other visitors, either in person or via the telephone. Strength of character and resilience is a beneficial trait in this fast paced, often demanding, but ultimately rewarding position.

  You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way and offer general assistance to the practice team.

  You will be required to undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team.

  Main duties of the job

  A receptionist role is a vital part of the practice helping patients navigate their way in the NHS. The role is varied and challenging not limited to but encompasses the following key areas.

  Answering telephone calls

  Booking appointments

  Dealing with Queries

  Greeting patients and visitors

  About us

  Earnswood Medical Centre is seeking either a full or part time (can be flexible) receptionist to join the team. We're a well-established practice with over 17,000 patients. We're looking for a proactive, optimistic, motivated person to join our friendly and supportive team.

  Benefits include:

  • NHS pension
  • Free on-site parking
  • Socials

  Details

  Date posted

  27 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time, Part-time

  Reference number

  A1218-25-0007

  Job locations

  Eagle Bridge Health & Well Being Ctr

  Dunwoody Way

  Crewe

  Cheshire

  CW1 3AW

  
  

  Job description

  Job responsibilities

  We are looking for an enthusiastic individual to join our busy but friendly reception team. The successful applicant would need to be able to project a positive, professional and helpful image to patients and other visitors, either in person or via the telephone. Strength of character and resiliance is a benefical trait in this fast paced, often demanding, but ultimately rewarding position.

  You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way and offer general assistance to the practice team.

  You will be required to undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team.

  The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:

  • Maintaining and monitoring the practice appointments system
  • Processing personal, telephone and online requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stocking of consulting rooms as required
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Any other duties requested by the practice manager

  Job description

  Job responsibilities

  We are looking for an enthusiastic individual to join our busy but friendly reception team. The successful applicant would need to be able to project a positive, professional and helpful image to patients and other visitors, either in person or via the telephone. Strength of character and resiliance is a benefical trait in this fast paced, often demanding, but ultimately rewarding position.

  You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way and offer general assistance to the practice team.

  You will be required to undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team.

  The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:

  • Maintaining and monitoring the practice appointments system
  • Processing personal, telephone and online requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stocking of consulting rooms as required
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Any other duties requested by the practice manager

  Person Specification

  Qualifications

  Desirable

  • GCSE's or equivalent

  Experience

  Desirable

  • Previous experience of working in a GP practice
  • Previous experience of working in the NHS

  Person Specification

  Qualifications

  Desirable

  • GCSE's or equivalent

  Experience

  Desirable

  • Previous experience of working in a GP practice
  • Previous experience of working in the NHS

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Earnswood Medical Centre

  Address

  Eagle Bridge Health & Well Being Ctr

  Dunwoody Way

  Crewe

  Cheshire

  CW1 3AW

  
  

  Employer's website

  https://www.earnswood.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Earnswood Medical Centre

  Address

  Eagle Bridge Health & Well Being Ctr

  Dunwoody Way

  Crewe

  Cheshire

  CW1 3AW

  
  

  Employer's website

  https://www.earnswood.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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