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Job Description
- Req#: C9155-THAC-0824-75?language=en&page=52&sort=publicationDateDesc
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. You are requested to consider this when making your application. Please visitGov.UKfor further information.
- Good keyboard skills.
- Object manual handling.
- Ability to sit at workstations as necessary to perform the Post.
- Ability to travel and access sites based on service need.
- Please provide a contact telephone number (in case we need to contact you about your Application), or write 'no Number' if you do not have one.
- Proven prior customer services experience.
- Proven prior experience of working in the NHS.
- Maths & English Language at GCSE Grade A-C / equivalent, or above.
- NVQ L2 (or equivalent) in any subject.
- Ability to prioritise tasks.
- Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
- Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
- Basic skills of empathy and reassurance.
- Good keyboard skills.
- Ability to use email system and document clearly, using plain English.
- Basic understanding of health and safety requirements in a
- patient environment.
- General understanding of confidentiality requirements in a healthcare setting.
- Willing to undertake further training related to role.
- Ability to use complex IT systems.
- Good keyboard skills.
- Object manual handling.
- Ability to sit at workstations as necessary to perform the Post.
- Ability to travel and access sites based on service need.
- Please provide a contact telephone number (in case we need to contact you about your Application), or write 'no Number' if you do not have one.
- Proven prior customer services experience.
- Proven prior experience of working in the NHS.
- Maths & English Language at GCSE Grade A-C / equivalent, or above.
- NVQ L2 (or equivalent) in any subject.
- Ability to prioritise tasks.
- Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
- Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
- Basic skills of empathy and reassurance.
- Good keyboard skills.
- Ability to use email system and document clearly, using plain English.
- Basic understanding of health and safety requirements in a
- patient environment.
- General understanding of confidentiality requirements in a healthcare setting.
- Willing to undertake further training related to role.
- Ability to use complex IT systems.
Job summary
An exciting opportunity has arisen for a part-time (24.66 hours per week) Receptionist to work as part of the Critical Care Multi-Disciplinary Team which provides intensive and high-dependency care to patients across both South Tyneside and Sunderland sites.
You will be responsible for ensuring a high-quality reception service and care to relatives attending the Critical Care units.
Main duties of the job
Please see Personal Specification for required qualifications, experience, skills and knowledge and physical skills.
You would be required to work across both critical care units as required, and would be an integral part of the Critical Care team.
Shifts include weekends and public holidays. No night duty required.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.
Date posted
28 August 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year (pro-rata) 24/25 pay award pending
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
C9155-THAC-0824-75
Job locations
Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
South Tyneside Nhs Foundation Trust
Harton Lane
South Shields
Tyne And Wear
NE340PL
Job descriptionJob description
Job responsibilities
To provide a high-quality reception service and care to relatives attending the critical care unit.
To support the Critical Care team in undertaking all administrative duties required by the clinical team on either Sunderland or South Tyneside site.
Responsible for receiving, assisting and directing relatives/carers/other healthcare professionals in accessing the Unit in a courteous, efficient and effective way.
Provide general assistance to the wider Multi-Disciplinary Team (MDT) and project a positive and friendly image to relatives and other visitors, either in person or via the telephone.
To comply with the Trust's vision, values and behavioural compact.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Job responsibilities
To provide a high-quality reception service and care to relatives attending the critical care unit.
To support the Critical Care team in undertaking all administrative duties required by the clinical team on either Sunderland or South Tyneside site.
Responsible for receiving, assisting and directing relatives/carers/other healthcare professionals in accessing the Unit in a courteous, efficient and effective way.
Provide general assistance to the wider Multi-Disciplinary Team (MDT) and project a positive and friendly image to relatives and other visitors, either in person or via the telephone.
To comply with the Trust's vision, values and behavioural compact.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Person SpecificationPerson Specification
Physical Skills
Essential
Other
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Skills and Knowledge
Essential
Desirable
Physical Skills
Essential
Other
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Skills and Knowledge
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
Employer's website
https://www.stsft.nhs.uk (Opens in a new tab)
Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
Employer's website
https://www.stsft.nhs.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.