• Job Description

  Req#: M0044-25-0024?language=en&page=533&sort=publicationDateDesc

  Job summary

  Salary Available on Application

  20 hours a week

  15 to 20 hours per week - includes 9.5 hours Fridays

  We are a dynamic training practice that values teamwork supporting approximately 7000 patients from two sites; the charming villages of Overton and Bangor-on-Dee - includes our Dispensary.

  Dee Valley Medical Practice is seeking to appoint a Part-Time Receptionist to join our existing team on a Friday with up to an additional 10.5 hours per week. The role includes staffing our front desk and extensive use of telephone where the successful candidate will act as initial contact for patients managing requests, care of Dr-patient administration including appointments, processing prescriptions, arranging home visits etc... The successful candidate will be able to demonstrate strong customer service skills gained from a busy, demanding environment.

  We will be pleased to accept application from both experienced receptionists and also from trainees who can demonstrate previous experience working in a high tempo environment requiring accuracy and diligence.

  Membership of the NHS Pension scheme.

  Main duties of the job

  To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

  About us

  Our main surgery is in the village of Overton on Dee, 7 miles outside Wrexham, near the North Shropshire border. We moved into new premises on this site in January 2006 and share the site with Rowlands Pharmacy and some of the Community Nursing team. We have 7000 patients on our list covering a large geographical area including into North Shropshire. We have a branch Surgery/Dispensary in Bangor on Dee, a couple of miles from Overton. There are two Partner GPs and as a training practice we usually have two GPST complimenting our team. We have a strong nursing team led by a very experienced ANP supported by another ANP, a nurse practitioner, 3 nurses and 2 HCA.

  Date posted

  22 January 2025

  Pay scheme

  Other

  Salary

  Depending on experience Salary Available on Application

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  M0044-25-0024

  Job locations

  Dee Valley Medical Practice

  15 High Street

  Overton

  Wrexham

  Clwyd

  LL13 0ED

  
  

  Job description

  Job responsibilities

  Greet & Direct Patients and Visitors

  Providing customer service for patients and visitors at Reception Front Desk.

  Making appointments.

  Taking requests for prescriptions.

  Giving out results.

  Ambulance transport bookings.

  Home visit requests.

  Respond to needs of doctors and nurses during surgery.

  Deal with general enquiries and complaints.

  Contacting other providers

  Job description

  Job responsibilities

  Greet & Direct Patients and Visitors

  Providing customer service for patients and visitors at Reception Front Desk.

  Making appointments.

  Taking requests for prescriptions.

  Giving out results.

  Ambulance transport bookings.

  Home visit requests.

  Respond to needs of doctors and nurses during surgery.

  Deal with general enquiries and complaints.

  Contacting other providers

  Person Specification

  Qualifications

  Essential

  • GCSE English & Maths

  Desirable

  • AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification

  Experience

  Essential

  • Experience of working with the general public

  Desirable

  • Experience of reception work
  • Experience of working within General Practice

  Person Specification

  Qualifications

  Essential

  • GCSE English & Maths

  Desirable

  • AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification

  Experience

  Essential

  • Experience of working with the general public

  Desirable

  • Experience of reception work
  • Experience of working within General Practice

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  GP Practice in Wales

  Address

  Dee Valley Medical Practice

  15 High Street

  Overton

  Wrexham

  Clwyd

  LL13 0ED

  
  

  Employer's website

  https://gpwales.co.uk (Opens in a new tab)

  Employer details

  Employer name

  GP Practice in Wales

  Address

  Dee Valley Medical Practice

  15 High Street

  Overton

  Wrexham

  Clwyd

  LL13 0ED

  
  

  Employer's website

  https://gpwales.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice