• Job Description

  Req#: A5287-24-0023?language=en&page=188&sort=publicationDateDesc

  Job summary

  We are currently looking for enthusiastic people with excellent communication skills. The main purpose of a Receptionist at Lister House Surgery is to greet patients and visitors in an effective and courteous manner and to provide an efficient and polite telephone enquiry service. The appointee will proactively communicate information between relevant patients, doctors and professionals.

  There is the opportunity for a 20 hour working week and a 25 hour working week.

  Main duties of the job

  The following are the core responsibilities for the Receptionist post. There may be occasions, a requirement to carry out other tasks, this will be dependant upon the factors such a workload and staffing levels:

  • To deliver a quality reception service, dealing directly with patients, relatives, and carers either face to face or telephone. Reception service includes general enquires, booking or cancelling of appointments, logging of accurate information (e.g., visit request).
  • Facilitating efficient lines of communications between patients and clinicians at all times ensuring the practice runs efficiently and effectively.
  • To provide a first point of contact for patients dealing with queries as appropriate.
  • To deal with patients request for appointments and home visits in line with practice policy, booking as appropriate, this ensures the efficient running of the practice.
  • To ensure that the reception office, waiting area and consulting rooms are kept prepared, safe and tidy at all times ensuring a safe and welcoming environment for patients, visitors and all practice team.
  • To undertake start and end of the day procedures in line with practice policies to ensure that the premises are both prepared for the clinical staff to receive patients and are secure after use.
  • Observe a strict code of confidentiality at all times.

  About us

  If you are looking for somewhere you can make a real difference and passionate about keeping people safe, well and out of hospital, Lister House Surgery may be what you are looking for. At Lister House Surgery, we strive to make a difference the health and wellbeing of our staff and patients.

  Some benefits of working at Lister House Surgery:

  • NHS Pension
  • Access to Blue Light Discount

  Date posted

  10 September 2024

  Pay scheme

  Other

  Salary

  £11.44 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A5287-24-0023

  Job locations

  207 St Thomas Road

  Pear Tree

  Derby

  DE23 8RJ

  
  

  Job description

  Job responsibilities

  Please view the attached Job Description and Person Specification documents for full details regarding this post.

  When completing your application, please ensure that you clearly demonstrate how you meet the role criteria.

  Job description

  Job responsibilities

  Please view the attached Job Description and Person Specification documents for full details regarding this post.

  When completing your application, please ensure that you clearly demonstrate how you meet the role criteria.

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level including English Grade C or Equivalent

  Desirable

  • NVQ level 2 in customer service or similar customer service qualification

  Skills

  Essential

  • A good knowledge of Microsoft Office products and the ability to use email/internet
  • Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations (difficult patients)
  • Good interpersonal/organisational skills
  • Knowledge of operation of office equipment (photocopies essential, scanners desirable)
  • Ability to file accurately
  • Ability to translate information and details accurately both verbally and written
  • Understanding, acceptance and adherence to a strict code of confidentiality
  • Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries

  Other Requirements

  Desirable

  • A car owner with a clean license

  Experience

  Essential

  • 1 years experience in a customer service/reception environment

  Desirable

  • Previous experience of team working
  • Previous NHS experience
  • Experience of using SystmOne (or similar)

  Personal Qualities

  Essential

  • Proven ability to liaise appropriately with members of staff at all levels
  • Ability to maintain confidentiality
  • Able to cope well under pressure

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level including English Grade C or Equivalent

  Desirable

  • NVQ level 2 in customer service or similar customer service qualification

  Skills

  Essential

  • A good knowledge of Microsoft Office products and the ability to use email/internet
  • Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations (difficult patients)
  • Good interpersonal/organisational skills
  • Knowledge of operation of office equipment (photocopies essential, scanners desirable)
  • Ability to file accurately
  • Ability to translate information and details accurately both verbally and written
  • Understanding, acceptance and adherence to a strict code of confidentiality
  • Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries

  Other Requirements

  Desirable

  • A car owner with a clean license

  Experience

  Essential

  • 1 years experience in a customer service/reception environment

  Desirable

  • Previous experience of team working
  • Previous NHS experience
  • Experience of using SystmOne (or similar)

  Personal Qualities

  Essential

  • Proven ability to liaise appropriately with members of staff at all levels
  • Ability to maintain confidentiality
  • Able to cope well under pressure

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Lister House Surgery

  Address

  207 St Thomas Road

  Pear Tree

  Derby

  DE23 8RJ

  
  

  Employer's website

  https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Lister House Surgery

  Address

  207 St Thomas Road

  Pear Tree

  Derby

  DE23 8RJ

  
  

  Employer's website

  https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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