• Job Description

  Req#: A3362-25-0005?language=en&page=51&sort=publicationDateDesc

  Job summary

  We are looking for a highly motivated Receptionist with good interpersonal and communication skills to join our busy and friendly team. The role is very busy and the ability to multi task is essential.

  You will be joining a small friendly and supportive team of clinicians and non clinical staff.

  The role will be based at Dr Mahmood & Partners Ravensthorpe Health Centre Netherfield Road Ravensthorpe Dewsbury WF13 3JY

  Ideally we are looking for someone who can join our team as soon as possible.

  Previous NHS experience would be an advantage but not necessary.

  The post is 20 hours per week.

  Hours of work will be Mon, Tue, Thu & Fri 13.00-18.00 (These hours may change going forward to a 18.30 finish)

  NHS Pension

  Main duties of the job

  • Ensure that all reception duties and tasks are carried out in an effective, efficient and professional manner in line with the practices guidelines, procedures and protocols
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Undertake general office and reception duties including front desk, telephone and email.
  • Liaise with outside agencies
  • Support colleagues and be a team player
  • Respect confidentiality and data protection rules
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Prioritizing
  • Organization
  • IT skills ( Word, Excel, Outlook)
  • Efficiency and professionalism
  • Initiative and problem-solving
  • Reliable
  • Attention to detail
  • Excellent written, verbal and interpersonal communication skills
  • Excellent customer service skills
  • Multitasking

  About us

  Our patient population is around 4,600 patients in Ravensthorpe

  We are a forward-looking practice which offers high quality care. We are also a SystmOne practice.

  There is parking however this is limited. The nearest bus station is Mirfield and there is a train station in Ravensthorpe.

  The surgery is local to Ravensthorpe retail park and a short walk from local shops.

  PLEASE NOTE WE ARE UNABLE TO ACCOMMODATE SCHOOL HOURS

  Flexibility for staff sickness and holiday cover is essential.

  Please be advised that early application is recommended due to the potential demand for the position.

  Details

  Date posted

  20 May 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A3362-25-0005

  Job locations

  Dr Mahmood & Partners

  Netherfield Road

  Dewsbury

  West Yorkshire

  WF13 3JY

  
  

  Job description

  Job responsibilities

  You will be responsible for the general administrative duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.

  This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.

  You will be responsible for providing a full administrative service.

  Job description

  Job responsibilities

  You will be responsible for the general administrative duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.

  This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.

  You will be responsible for providing a full administrative service.

  Person Specification

  Experience

  Essential

  • * IT literate
  • *Commitment to learn and enhance your skills in providing quality care.
  • *Commitment to learn and enhance your interpersonal and communication skills
  • * Administrative experience

  Desirable

  • * Experience of working within a Primary Care setting
  • * SystmOne experience
  • * Coding knowledge (CTV3/SNOMED)
  • * Summarising knowledge

  Qualifications

  Essential

  • Must be a UK resident and have the right to work in the UK

  Person Specification

  Experience

  Essential

  • * IT literate
  • *Commitment to learn and enhance your skills in providing quality care.
  • *Commitment to learn and enhance your interpersonal and communication skills
  • * Administrative experience

  Desirable

  • * Experience of working within a Primary Care setting
  • * SystmOne experience
  • * Coding knowledge (CTV3/SNOMED)
  • * Summarising knowledge

  Qualifications

  Essential

  • Must be a UK resident and have the right to work in the UK

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Parkview Surgery

  Address

  Dr Mahmood & Partners

  Netherfield Road

  Dewsbury

  West Yorkshire

  WF13 3JY

  
  

  Employer's website

  https://www.parkviewsurgerycleckheaton.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Parkview Surgery

  Address

  Dr Mahmood & Partners

  Netherfield Road

  Dewsbury

  West Yorkshire

  WF13 3JY

  
  

  Employer's website

  https://www.parkviewsurgerycleckheaton.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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