• Job Description

  Req#: U0051-25-0071?language=en&page=985&sort=publicationDateDesc

  Job summary

  Welcome to FCMS!

  We are seeking a professional and friendly Receptionist to join our busy Doncaster team. The position holder will provide a high-quality reception service at the Doncaster sites.

  HOURS:Bank Position - Various working shift patterns to cover duties on Monday to Friday plus weekends. A Flexible approach towards the working week is required, due to service levels across both our Doncaster services.

  PAY: £12.45 per hour. Overnight, weekend and bank holiday enhancements apply

  Main duties of the job

  The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks.

  About us

  The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.

  Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.

  Come and be a part of our amazing team!

  We offer NHS Pension

  Cycle to Work Scheme

  Career Development Opportunities

  Attendance Bonus

  Staff Benefit Scheme

  Free Tea & Coffee

  Eye Care Contributions

  Details

  Date posted

  13 June 2025

  Pay scheme

  Other

  Salary

  £12.45 an hour overnight, weekend and bank holiday enhancements apply

  Contract

  Bank

  Working pattern

  Part-time

  Reference number

  U0051-25-0071

  Job locations

  Urgent Care Services

  Doncaster Royal Infirmary, Thorpe Road

  Doncaster

  Doncaster

  DN2 5LT

  
  

  Same Day Health Centre

  South Parade

  Doncaster

  South Yorkshire

  DN1 2DJ

  
  

  Job description

  Job responsibilities

  Duties and Responsibilities

  • To greet patients and process information received accurately
  • To be able to follow strict procedures and protocols at all times
  • Utilise the appointment diaries via Adastra and HISS
  • Work effectively under pressure in a calm & confident manner
  • Inform clinicians of any deteriorating patients in the waiting room
  • When necessary, to be able to complete stocktakes of medical equipment
  • To complete routine administration checks when working overnight
  • Ensure full patient confidentiality at all times
  • To work individually or as part of a team
  • To undertake all relevant training consistent with the requirements of the post
  • To be flexible in roles undertaken according to the business need
  • To undertake all relevant training consistent with the requirements of the post
  • To adhere to FCMS Policies and Procedures at all times.

  Our key expectations are:

  • Self-awareness Living authentically
  • Adaptability- Being ready to adjust depending on the situation
  • Openness What you see is what you get
  • Positivity with a real sense of being able to strive for the impossible
  • Generosity of spirit- Everyday should be an opportunity to act with kindness
  • Ability to have fun Taking the role seriously, whilst being yourself

  General

  • To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery
  • Maintain good relationships with other members of staff and stakeholders across all disciplines
  • To follow safe working practices and to comply with local Health and Safety policies and procedures
  • To recognise the importance of patient experience and patient feedback

  Information Governance:

  • Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.
  • Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.
  • Safeguarding
  • Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyones responsibility.

  Training and Support

  • Contribute to own training needs and participate in relevant in-service training
  • Train and support new members of staff
  • Undertake mandatory training and complete in the timescale required
  • To attend staff meetings where required
  • Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
  • The post holder will be expected to attend any necessary courses that provide relevant training.

  Other Duties

  This Job Description will be periodically reviewed in the light of developing work requirements.

  This is an evolving role and, therefore, these duties are not exhaustive.

  The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. The Operational Manger may also ask for other duties to be carried out to the benefit of the organisation.

  Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

  DBS -This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

  The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

  We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

  Job description

  Job responsibilities

  Duties and Responsibilities

  • To greet patients and process information received accurately
  • To be able to follow strict procedures and protocols at all times
  • Utilise the appointment diaries via Adastra and HISS
  • Work effectively under pressure in a calm & confident manner
  • Inform clinicians of any deteriorating patients in the waiting room
  • When necessary, to be able to complete stocktakes of medical equipment
  • To complete routine administration checks when working overnight
  • Ensure full patient confidentiality at all times
  • To work individually or as part of a team
  • To undertake all relevant training consistent with the requirements of the post
  • To be flexible in roles undertaken according to the business need
  • To undertake all relevant training consistent with the requirements of the post
  • To adhere to FCMS Policies and Procedures at all times.

  Our key expectations are:

  • Self-awareness Living authentically
  • Adaptability- Being ready to adjust depending on the situation
  • Openness What you see is what you get
  • Positivity with a real sense of being able to strive for the impossible
  • Generosity of spirit- Everyday should be an opportunity to act with kindness
  • Ability to have fun Taking the role seriously, whilst being yourself

  General

  • To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery
  • Maintain good relationships with other members of staff and stakeholders across all disciplines
  • To follow safe working practices and to comply with local Health and Safety policies and procedures
  • To recognise the importance of patient experience and patient feedback

  Information Governance:

  • Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.
  • Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.
  • Safeguarding
  • Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyones responsibility.

  Training and Support

  • Contribute to own training needs and participate in relevant in-service training
  • Train and support new members of staff
  • Undertake mandatory training and complete in the timescale required
  • To attend staff meetings where required
  • Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
  • The post holder will be expected to attend any necessary courses that provide relevant training.

  Other Duties

  This Job Description will be periodically reviewed in the light of developing work requirements.

  This is an evolving role and, therefore, these duties are not exhaustive.

  The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. The Operational Manger may also ask for other duties to be carried out to the benefit of the organisation.

  Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

  DBS -This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

  The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

  We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

  Person Specification

  Experience

  Essential

  • Experience of dealing with the general public
  • Reception & Admin experience
  • Evidence of good organisation skill
  • Excellent customer service skills
  • Empathetic to staff and patient needs
  • Act with dignity and respect
  • Sound working knowledge of Microsoft packages including Word, Excel and Outlook
  • Ability to manage and prioritise workload whilst working under pressure
  • Excellent interpersonal skills including verbal and written communication
  • Be emotionally intelligent

  Desirable

  • Experience within a healthcare environment
  • Experience of working with clinical IT systems
  • Understanding and knowledge of Information Governance
  • Experience of knowledge of safeguarding

  Communication

  Essential

  • Excellent oral and written skills
  • Excellent interpersonal skills with the ability to deal with difficult situations
  • Ability too adapt communication style in relation to the circumstance

  Other

  Essential

  • Diplomatic/tactful and understands importance of confidentiality
  • Ability to work calm under pressure
  • Enthusiastic and positive
  • Openness to learn new skills and apply these within the role
  • Professional conduct
  • Able to demonstrate compassion and
  • Self-motivation
  • Smart appearance
  • Enthusiastic and positive
  • Always aims for the best possible outcome for both staff and patients
  • Flexible

  Qualifications

  Desirable

  • EDCL or equivalent
  • NVQ in business administration or equivalent
  • GCSE/O Level English and Maths

  Person Specification

  Experience

  Essential

  • Experience of dealing with the general public
  • Reception & Admin experience
  • Evidence of good organisation skill
  • Excellent customer service skills
  • Empathetic to staff and patient needs
  • Act with dignity and respect
  • Sound working knowledge of Microsoft packages including Word, Excel and Outlook
  • Ability to manage and prioritise workload whilst working under pressure
  • Excellent interpersonal skills including verbal and written communication
  • Be emotionally intelligent

  Desirable

  • Experience within a healthcare environment
  • Experience of working with clinical IT systems
  • Understanding and knowledge of Information Governance
  • Experience of knowledge of safeguarding

  Communication

  Essential

  • Excellent oral and written skills
  • Excellent interpersonal skills with the ability to deal with difficult situations
  • Ability too adapt communication style in relation to the circumstance

  Other

  Essential

  • Diplomatic/tactful and understands importance of confidentiality
  • Ability to work calm under pressure
  • Enthusiastic and positive
  • Openness to learn new skills and apply these within the role
  • Professional conduct
  • Able to demonstrate compassion and
  • Self-motivation
  • Smart appearance
  • Enthusiastic and positive
  • Always aims for the best possible outcome for both staff and patients
  • Flexible

  Qualifications

  Desirable

  • EDCL or equivalent
  • NVQ in business administration or equivalent
  • GCSE/O Level English and Maths

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  FCMS

  Address

  Urgent Care Services

  Doncaster Royal Infirmary, Thorpe Road

  Doncaster

  Doncaster

  DN2 5LT

  
  

  Employer's website

  http://www.fcms-nw.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  FCMS

  Address

  Urgent Care Services

  Doncaster Royal Infirmary, Thorpe Road

  Doncaster

  Doncaster

  DN2 5LT

  
  

  Employer's website

  http://www.fcms-nw.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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