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Job Description
- Req#: A5721-25-0006?language=en&page=688&sort=publicationDateDesc
- High QOF and Enhanced Service achievers
- Paperless Systm1 practice
- Training practice for Medical Students and training GPs
- Excellent transport links and amenities
- CQC rated 'Good' in all areas
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- CLAIT Qualification
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Experience of working with the general public
- Experience of reception work
- Experience of working within General Practice
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- CLAIT Qualification
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Experience of working with the general public
- Experience of reception work
- Experience of working within General Practice
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Job summary
We are seeking to appoint a new Receptionist to join our team. Practice hours are between 0800 and 1830 hours and flexibility is a must.
**Interviews will be on 23rd Oct 2025**
The weekly hours for this role are between 30 to 37.5 hours per week.
The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication and problem-solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the SystmOne clinical system.
Main duties of the job
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Dealing with patient queries, both face to face and over the telephone
b. Dealing with appointment requests, both face to face and over the telephone
c. Greeting and directing patients to booked appointments
d. Greeting and directing visitors to the surgery
e. Taking requests for prescription medication
f. Responding to the needs of clinicians during surgery
g. Registering new patients and temporary residents
h. Dealing with incoming tasks from internal and external sources
i. Inputting data into the patients healthcare records as necessary
j. Making referrals to, and liaising with, the Community Nursing Team
k. Handling non-NHS report requests, including collecting payments from patients for non-NHS services
l. Input and extract information from the Practice clinical system
About us
An exciting opportunity has arisen to join our friendly, well-organised and supportive practice team.
Chastleton Medical group is led by 3 GP Partners, supported by 6 salaried GPs and has a diverse multidisciplinary team consisting of nurse practitioners, nurses, nursing associates, healthcare assistants, pharmacists, care coordinators and a social prescribing link worker. The practice is supported and managed by an experienced management team, administration, and reception staff.
Chastleton Medical Group is located in the heart of Durham City, and with a list size of 10,500. It is a long-established practice with an excellent reputation and high patient satisfaction rates.
Key features include:
For an informal discussion or to organise a visit, please telephone Jonny Wilde, Operations Manager on 0191 3846171.
Excellent transport links and amenities
Details
Date posted
30 September 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Part-time
Reference number
A5721-25-0006
Job locations
Chastleton Medical Group
Newton Drive
Durham
DH1 5BH
Job descriptionJob description
Job responsibilities
Duties and Responsibilities
Telephone Duties
1.Making appointments
2.Taking requests for prescriptions
3.Giving out results
4.Advising on ambulance transport bookings
5.Home visit requests
6.Deal with general enquiries, messages from patients and complaints
7.Contacting other providers
Reception Duties
8.Register new patients and temporary residents
9.Greet and direct patients and visitors
10.Making appointments
11.Generating and handing out repeat prescriptions
12.Record and send messages internal and external
13.Respond to needs of doctors and nurses during surgery
14.Collect payments from patients for non-NHS services
15.Deal with general enquiries and complaints
16.Scanning, filing, and lab link requests.
17.Handling non NHS report requests including payments OTC
Prescriptions
18.Dealing with requests for repeat prescriptions
19.Raising prescriptions as per Practice protocols
20.Dealing with queries relating to repeat prescriptions
General
21.Input and extract information from Practice computer system
22.Observe health and safety guidelines at all times
23.General housekeeping (e.g. keeping reception and waiting areas tidy)
24.Any other reasonable duties as necessary
Job responsibilities
Duties and Responsibilities
Telephone Duties
1.Making appointments
2.Taking requests for prescriptions
3.Giving out results
4.Advising on ambulance transport bookings
5.Home visit requests
6.Deal with general enquiries, messages from patients and complaints
7.Contacting other providers
Reception Duties
8.Register new patients and temporary residents
9.Greet and direct patients and visitors
10.Making appointments
11.Generating and handing out repeat prescriptions
12.Record and send messages internal and external
13.Respond to needs of doctors and nurses during surgery
14.Collect payments from patients for non-NHS services
15.Deal with general enquiries and complaints
16.Scanning, filing, and lab link requests.
17.Handling non NHS report requests including payments OTC
Prescriptions
18.Dealing with requests for repeat prescriptions
19.Raising prescriptions as per Practice protocols
20.Dealing with queries relating to repeat prescriptions
General
21.Input and extract information from Practice computer system
22.Observe health and safety guidelines at all times
23.General housekeeping (e.g. keeping reception and waiting areas tidy)
24.Any other reasonable duties as necessary
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Skills
Essential
Experience
Essential
Desirable
Behaviours
Essential
Qualifications
Essential
Desirable
Skills
Essential
Experience
Essential
Desirable
Behaviours
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chastleton Medical Group
Address
Chastleton Medical Group
Newton Drive
Durham
DH1 5BH
Employer's website
https://www.chastletonmedicalgroup.co.uk/ (Opens in a new tab)
Employer details
Employer name
Chastleton Medical Group
Address
Chastleton Medical Group
Newton Drive
Durham
DH1 5BH
Employer's website
https://www.chastletonmedicalgroup.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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