• Job Description

  Req#: A5721-24-0004?language=en&page=722&sort=publicationDateDesc

  Job summary

  Job summary

  We are seeking to appoint a new Receptionist to join our team. The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication and problem-solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the SystmOne clinical system.

  Main duties of the job

  Main duties of the job

  The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  a. Dealing with patient queries, both face to face and over the telephone

  b. Dealing with appointment requests, both face to face and over the telephone

  c. Greeting and directing patients to booked appointments

  d. Greeting and directing visitors to the surgery

  e. Taking requests for prescription medication

  f. Responding to the needs of clinicians during surgery

  g. Registering new patients and temporary residents

  h. Dealing with incoming tasks for internal and external sources

  i. Inputting data into the patients healthcare records as necessary

  j. Making referrals to, and liaising with, the Community Nursing Team

  k. Handling non-NHS report requests, including collecting payments from patients for non-NHS services

  l. Input and extract information from the Practice clinical system

  About us

  Overview of your organisation

  An exciting opportunity has arisen to join our friendly, well-organised and supportive practice team. Chastleton is a long established, single site practice on the outskirts of Durham with parking. An easy commute from Durham, Newcastle and Gateshead.

  • We are a training practice for Durham VTS and participate in medical student teaching
  • Skilled MDT including 4 partners, 5 salaried GPs, nurse practitioners, diabetes specialist nurse, pharmacist, pharmacy assistant, community nurse practitioners, nursing team, care coordinators and a social prescribing link worker.
  • Paperless Systm1 practice
  • Tier 2 visa sponsor
  • Low turnover of staff in a well established, supportive and welcoming team.
  • CQC rated Good in all areas

  Date posted

  09 July 2024

  Pay scheme

  Other

  Salary

  £11.44 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A5721-24-0004

  Job locations

  Chastleton Medical Group

  Newton Drive

  Durham

  DH1 5BH

  
  

  Job description

  Job responsibilities

  To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

  Telephone Duties

  • Making appointments
  • Taking requests for prescriptions
  • Giving out results
  • Advising on ambulance transport bookings
  • Home visit requests
  • Deal with general enquiries, messages from patients and complaints
  • Contacting other providers

  Reception Duties

  • Register new patients and temporary residents
  • Greet and direct patients and visitors
  • Making appointments
  • Generating and handing out repeat prescriptions
  • Record and send messages - internal and external
  • Respond to the needs of the clinicians during surgery
  • Collect payments from patients for non-NHS services
  • Deal with general enquiries and complaints
  • Scanning, filing and lab link requests
  • Handling non-NHS report requests - including payment over the counter
  • Deal with incoming tasks from internal and external sources

  Prescriptions

  • Dealing with requests for repeat prescriptions
  • Raising prescriptions as per practice protocols
  • Dealing with queries relating to repeat prescriptions

  General

  • Input and extract information from practice computer system
  • Observe health & safety guideliens at all times
  • General housekeeping (e.g. keeping reception and waiting areas tidy)
  • Any other reasonable duties as necessary

  Job description

  Job responsibilities

  To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

  Telephone Duties

  • Making appointments
  • Taking requests for prescriptions
  • Giving out results
  • Advising on ambulance transport bookings
  • Home visit requests
  • Deal with general enquiries, messages from patients and complaints
  • Contacting other providers

  Reception Duties

  • Register new patients and temporary residents
  • Greet and direct patients and visitors
  • Making appointments
  • Generating and handing out repeat prescriptions
  • Record and send messages - internal and external
  • Respond to the needs of the clinicians during surgery
  • Collect payments from patients for non-NHS services
  • Deal with general enquiries and complaints
  • Scanning, filing and lab link requests
  • Handling non-NHS report requests - including payment over the counter
  • Deal with incoming tasks from internal and external sources

  Prescriptions

  • Dealing with requests for repeat prescriptions
  • Raising prescriptions as per practice protocols
  • Dealing with queries relating to repeat prescriptions

  General

  • Input and extract information from practice computer system
  • Observe health & safety guideliens at all times
  • General housekeeping (e.g. keeping reception and waiting areas tidy)
  • Any other reasonable duties as necessary

  Person Specification

  Qualifications

  Essential

  • Good standard of general education

  Desirable

  • GCSE Mathematics grade C or above GCSE English grade C or above AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification

  Behaviours

  Essential

  • Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality

  Experience

  Essential

  • Experience of working with the general public Experience of reception work

  Desirable

  • Experience of working within General Practice Knowledge of SystmOne clinical system

  Skills

  Essential

  • Excellent communication skills both written and oral IT skills Clear, polite telephone manner Time management and the ability to work to deadlines Problem solving skills Interpersonal skills

  Person Specification

  Qualifications

  Essential

  • Good standard of general education

  Desirable

  • GCSE Mathematics grade C or above GCSE English grade C or above AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification

  Behaviours

  Essential

  • Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality

  Experience

  Essential

  • Experience of working with the general public Experience of reception work

  Desirable

  • Experience of working within General Practice Knowledge of SystmOne clinical system

  Skills

  Essential

  • Excellent communication skills both written and oral IT skills Clear, polite telephone manner Time management and the ability to work to deadlines Problem solving skills Interpersonal skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Chastleton Medical Group

  Address

  Chastleton Medical Group

  Newton Drive

  Durham

  DH1 5BH

  
  

  Employer's website

  https://www.chastletonmedicalgroup.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Chastleton Medical Group

  Address

  Chastleton Medical Group

  Newton Drive

  Durham

  DH1 5BH

  
  

  Employer's website

  https://www.chastletonmedicalgroup.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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