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Job Description
- Req#: A4894-25-0001?language=en&page=944&sort=publicationDateDesc
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Clinical IT system user skills (Systmone)
- Polite and confident Flexible and cooperative
- Motivated Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Clinical IT system user skills (Systmone)
- Polite and confident Flexible and cooperative
- Motivated Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Job summary
We are looking for a Receptionist to join our friendly surgery.
This exciting opportunity has arisen in our Reception team, so if you are looking for a new challenge then we would love to hear from you. Full training will be given to the right candidate.
Please be aware that we will periodically review applications and will close the advert early where we have a suitable applicant apply.
Main duties of the job
To be responsible for undertaking a wide range of reception duties and to provide general support to the multidisciplinary team. Duties can include, but are not limited to, greeting, and directing patients, answering incoming phone calls, effective use of the appointment system, booking appointments, processing information, and assisting patients as required.
To act as the central point of contact for patients, to distribute information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies, such as secondary care and community service providers.
About us
Bankfield Surgery is a kind, caring Practice located in Elland, close to the M62. We have a dedicated team of staff, providing a range of services including Enhanced evening/weekend appointments.
Details
Date posted
16 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A4894-25-0001
Job locations
Bankfield Surgery
15 Huddersfield Road
Elland
West Yorkshire
HX5 9BA
Job descriptionJob description
Job responsibilities
Primary Key Responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Code data on the clinical IT system
g. Photocopy documentation as required
a. Data entry of new and temporary registrations and relevant patient information as required
b. Input data into patients healthcare records as necessary
c. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
d. Manage all queries as necessary in an efficient manner
e. Carry out system searches as requested
f. Maintain a clean, tidy, effective working area at all times
g. Monitor and maintain the reception area and notice boards
h. Support all clinical staff with general tasks as requested
Secondary Key Responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Action incoming emails and correspondence as necessary
d. Scan patient related documentation and attach scanned documents to patients healthcare records
e. Complete opening and closing procedures in accordance with the duty rota
f. To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
g. Order and monitor stationery supplies
h. Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
i. Deputise and support during periods of absence
j. Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
k. Identify and provide team training where required
l. Support in producing and maintaining the duty rota
a. Support the Practice Manager with all Patient Participation Group related matters
b. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
Job responsibilities
Primary Key Responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Code data on the clinical IT system
g. Photocopy documentation as required
a. Data entry of new and temporary registrations and relevant patient information as required
b. Input data into patients healthcare records as necessary
c. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
d. Manage all queries as necessary in an efficient manner
e. Carry out system searches as requested
f. Maintain a clean, tidy, effective working area at all times
g. Monitor and maintain the reception area and notice boards
h. Support all clinical staff with general tasks as requested
Secondary Key Responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Action incoming emails and correspondence as necessary
d. Scan patient related documentation and attach scanned documents to patients healthcare records
e. Complete opening and closing procedures in accordance with the duty rota
f. To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
g. Order and monitor stationery supplies
h. Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
i. Deputise and support during periods of absence
j. Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
k. Identify and provide team training where required
l. Support in producing and maintaining the duty rota
a. Support the Practice Manager with all Patient Participation Group related matters
b. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Personal Qualities
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable
Personal Qualities
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bankfield Surgery
Address
Bankfield Surgery
15 Huddersfield Road
Elland
West Yorkshire
HX5 9BA
Employer's website
Employer details
Employer name
Bankfield Surgery
Address
Bankfield Surgery
15 Huddersfield Road
Elland
West Yorkshire
HX5 9BA
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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