• Job Description

  Req#: C9272-25-0307?language=en&page=492&sort=publicationDateDesc

  Job summary

  This is an exciting opportunity to join our Emergency Department team working as part of Administration team in either of the following locations: Front Door Assessment and Streaming Service (FDASS), Ambulance Assessment (AMT) or Minor Injuries Unit (MIU), providing patient support and administration services. Duties include patient registration, coordinating the direction and flow of patients who present as "walk ins" to the Emergency Department (ED), processing patient documentation and retrieval of patient records, reception duties, dealing with telephone enquiries, ordering transport for patients and booking patient appointments.

  A confident communicator, at all levels with the ability to display outstanding customer care skills. Excellent keyboard skills are essential with experience of working quickly and accurately under pressure.

  Carrying out all administrative processes connected with patients' attendance in the Department and their further treatment, transfer and discharge.

  Shifts will be via roster over a 24/7 period including days / evening / nights / weekends and bank holidays on a rotational basis. This will also include cross site working where necessary

  Please note: This advert may close early if a sufficient number of applications have been received.

  Main duties of the job

  To greet all patients in a polite and friendly manner.

  Register and direct patients using appropriate guidelines via one of the following: ED Streamer, Front Door Assessment & Streaming Service (FDASS) or Ambulance Assessment (AMT).

  Support patients to use the ED streaming tool to ascertain that the patient is in the correct location and requires the Emergency Department. If not, be able to re-direct accordingly.

  To be able direct and support patients to use the navigation iPads.

  To work with the navigation nurse to complete the patient navigation process in line with Standard Operating Procedures.

  About us

  DBTH is one of Yorkshire's leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

  It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belong and Thrive, Here.

  As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

  As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

  We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.

  Details

  Date posted

  03 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £23,615 a year Pro Rata Per Annum

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  272-7138339

  Job locations

  Bassetlaw Hospital

  Blyth Road

  Worksop

  S81 0BD

  
  

  Job description

  Job responsibilities

  Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

  Please note, if your application is successful, you will be required to present original certificates of qualifications that are listed in the person specification under essential.

  Certificate of sponsorship

  Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

  Job description

  Job responsibilities

  Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

  Please note, if your application is successful, you will be required to present original certificates of qualifications that are listed in the person specification under essential.

  Certificate of sponsorship

  Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

  Person Specification

  Qualifications & Training

  Essential

  • Basic keyboard skills
  • GCSE/'O' Level in Maths and English (Grade C/4 or above ) or equivalent qualification or experience

  Knowledge & Experience

  Essential

  • Working in a customer services background
  • Understanding of GDPR and confidentiality issues

  Desirable

  • Previous experience of working with the general public
  • Applying New Technology. Seizes opportunities to learn about and implement new technology to enhance personal and team performance

  Personal Attributes & Skills

  Essential

  • Able to speaking confidently, conveying clear messages to a wide range of people
  • Demonstrate positive attitudes and behaviours, dealing with people, problems and situations with honesty, integrity and respecting diversity
  • Employ tact and patience when dealing with difficult situations remaining polite and understanding at all times
  • Commitment to undertake and complete learning activities, which will form part of the role development
  • Maintain confidentiality at all times in respect of the Data Protection Act (1998)
  • Demonstrate good verbal and written communication skills with the ability to follow both verbal and written instructions
  • Highly developed self-motivational skills Able to work in a logical and/or methodical manner and able to work under own initiative.
  • Able to work independently in a fast paced environment
  • Ability to accommodate and adapt to the demands of the post with flexible working as required and good attendance

  Desirable

  • Demonstrate clear commitment to the team approach; exchanging ideas and providing support to colleagues
  • Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all
  • Conveys written information clearly and accurately to a wide range of recipients
  • Speaks confidently, conveying clear messages to a wide range of listeners
  • Embraces responsibility for identifying sound and effective solutions to a variety of different problems

  Person Specification

  Qualifications & Training

  Essential

  • Basic keyboard skills
  • GCSE/'O' Level in Maths and English (Grade C/4 or above ) or equivalent qualification or experience

  Knowledge & Experience

  Essential

  • Working in a customer services background
  • Understanding of GDPR and confidentiality issues

  Desirable

  • Previous experience of working with the general public
  • Applying New Technology. Seizes opportunities to learn about and implement new technology to enhance personal and team performance

  Personal Attributes & Skills

  Essential

  • Able to speaking confidently, conveying clear messages to a wide range of people
  • Demonstrate positive attitudes and behaviours, dealing with people, problems and situations with honesty, integrity and respecting diversity
  • Employ tact and patience when dealing with difficult situations remaining polite and understanding at all times
  • Commitment to undertake and complete learning activities, which will form part of the role development
  • Maintain confidentiality at all times in respect of the Data Protection Act (1998)
  • Demonstrate good verbal and written communication skills with the ability to follow both verbal and written instructions
  • Highly developed self-motivational skills Able to work in a logical and/or methodical manner and able to work under own initiative.
  • Able to work independently in a fast paced environment
  • Ability to accommodate and adapt to the demands of the post with flexible working as required and good attendance

  Desirable

  • Demonstrate clear commitment to the team approach; exchanging ideas and providing support to colleagues
  • Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all
  • Conveys written information clearly and accurately to a wide range of recipients
  • Speaks confidently, conveying clear messages to a wide range of listeners
  • Embraces responsibility for identifying sound and effective solutions to a variety of different problems

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Doncaster & Bassetlaw Teaching Hospitals NHS FT

  Address

  Bassetlaw Hospital

  Blyth Road

  Worksop

  S81 0BD

  
  

  Employer's website

  https://www.dbth.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Doncaster & Bassetlaw Teaching Hospitals NHS FT

  Address

  Bassetlaw Hospital

  Blyth Road

  Worksop

  S81 0BD

  
  

  Employer's website

  https://www.dbth.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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