• Job Description

  Req#: A0175-24-0001?language=en&page=147&sort=publicationDateDesc

  Job summary

  Eagle House Surgery in Enfield London EN3, CQC rating Good, are looking to employ a full time 37.5 permanent Receptionist. We offer four weeks annual leave plus bank holidays, sickness leave after one years service, paid lunch break and the NHS pension scheme

  Main duties of the job

  Main duties:

  To receive, assist and direct patients in accessing the appropriate service or doctor, practice nurse or other healthcare professional in a courteous, efficient, and effective way.

  To provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Extended Access

  The surgery participates in the NHS Extended Access initiative and the evening Hub where we open to 8pm

  About us

  Eagle House Surgery is a training practice based in Ponders End Enfield on the corner of Nags Head Road and Southbury Road. It has been a medical establishment for over 100 years.

  We have four partners and 3 salaried GP's together with 3 practice nurses and 3 HCA. We are a busy, friendly practice and have approximately 13,000 patients. we have 20 Admin/Reception staff who support all the clinical team.

  Date posted

  02 April 2024

  Pay scheme

  Other

  Salary

  £11.44 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A0175-24-0001

  Job locations

  291 High Street

  Enfield

  Middlesex

  EN3 4DN

  
  

  Eagle House Surgery

  291 High Street

  Enfield

  Middlesex

  EN34DN

  
  

  Job description

  Job responsibilities

  Job Responsibilities:

  Administration

  · to have a thorough knowledge of all the practice’s procedures

  · to work in accordance with written protocols

  · to retrieve paper medical records at the request of a doctor or nurse

  · photocopying as requested

  Reception Duties

  · receiving patients for appointments with doctors or nurses or for appointments with other healthcare professionals, i.e. healthcare assistant phlebotomist or physiotherapist.

  · booking appointments, receiving and processing repeat prescription requests

  · handling completed repeat prescriptions with patients by following the established practice procedure of checking names, addresses and dates of birth

  · Understanding and requesting repeat prescriptions for patients.

  · covering all reception positions both on the front desk and receiving ‘phone calls in the back office as required

  · Helping patients understand the e-consultation system and how they can access and use it.

  · Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed

  · Advise patients of relevant charges for private services, accept payment and issue receipts

  · Completing Administration work related to e-consultations and scanning.

  · arranging Patient Transport to and from hospital Outpatient appointments for patients

  · booking telephone interpreters via Language Line

  · To complete all mandatory training as required by management.

  · To attend all reception team meetings.

  · Ensure reception and waiting areas are kept neat and tidy.

  · Open premises at the start of the day, deactivate alarm and make necessary preparation to receive patients. Secure premises at the end of the day, ensure building is totally secured, internal lights off and alarm activated

  · all reception staff are expected to provide cover for colleagues who are on holiday or away from the surgery unexpectedly to maintain the required capacity

  Administration

  Ensure appropriate correspondence is passed to the relevant departments.

  Check and action e-mails, tasks and workflows on a daily basis

  Your work may change, subject to consultation, depending on the needs of the organisation. This may include incorporating administration work within your working week.

  Special requirements of the post

  Understanding and acceptance of and adherence to the need for strict confidentiality.

  Ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patient’s enquiries and requests.

  Excellent communication skills.

  Job description

  Job responsibilities

  Job Responsibilities:

  Administration

  · to have a thorough knowledge of all the practice’s procedures

  · to work in accordance with written protocols

  · to retrieve paper medical records at the request of a doctor or nurse

  · photocopying as requested

  Reception Duties

  · receiving patients for appointments with doctors or nurses or for appointments with other healthcare professionals, i.e. healthcare assistant phlebotomist or physiotherapist.

  · booking appointments, receiving and processing repeat prescription requests

  · handling completed repeat prescriptions with patients by following the established practice procedure of checking names, addresses and dates of birth

  · Understanding and requesting repeat prescriptions for patients.

  · covering all reception positions both on the front desk and receiving ‘phone calls in the back office as required

  · Helping patients understand the e-consultation system and how they can access and use it.

  · Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed

  · Advise patients of relevant charges for private services, accept payment and issue receipts

  · Completing Administration work related to e-consultations and scanning.

  · arranging Patient Transport to and from hospital Outpatient appointments for patients

  · booking telephone interpreters via Language Line

  · To complete all mandatory training as required by management.

  · To attend all reception team meetings.

  · Ensure reception and waiting areas are kept neat and tidy.

  · Open premises at the start of the day, deactivate alarm and make necessary preparation to receive patients. Secure premises at the end of the day, ensure building is totally secured, internal lights off and alarm activated

  · all reception staff are expected to provide cover for colleagues who are on holiday or away from the surgery unexpectedly to maintain the required capacity

  Administration

  Ensure appropriate correspondence is passed to the relevant departments.

  Check and action e-mails, tasks and workflows on a daily basis

  Your work may change, subject to consultation, depending on the needs of the organisation. This may include incorporating administration work within your working week.

  Special requirements of the post

  Understanding and acceptance of and adherence to the need for strict confidentiality.

  Ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patient’s enquiries and requests.

  Excellent communication skills.

  Person Specification

  Experience

  Essential

  • Pervious experience of working with in a GP Practice, Medical environment or customer service.

  Desirable

  • To have experience of working in primary care or GP Practice
  • To have an understanding of the EMIS clinical

  Qualifications

  Essential

  • English and Maths GCSE A-C

  Desirable

  • Computer and keyboard knowledge

  Person Specification

  Experience

  Essential

  • Pervious experience of working with in a GP Practice, Medical environment or customer service.

  Desirable

  • To have experience of working in primary care or GP Practice
  • To have an understanding of the EMIS clinical

  Qualifications

  Essential

  • English and Maths GCSE A-C

  Desirable

  • Computer and keyboard knowledge

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Eagle House Surgery

  Address

  291 High Street

  Enfield

  Middlesex

  EN3 4DN

  
  

  Employer's website

  https://www.eaglehousesurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Eagle House Surgery

  Address

  291 High Street

  Enfield

  Middlesex

  EN3 4DN

  
  

  Employer's website

  https://www.eaglehousesurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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