• Job Description

  Req#: C9193-25-0552?language=en&page=107&sort=publicationDateDesc

  Job summary

  Receptionist (Florey Sexual Health Clinic)

  The Florey Sexual Health Clinic is looking for a full-time band 2 Receptionist to join our busy Reception team.

  Reception is the first point of contact within our busy and extremely sensitive service andtherefore a friendly, unprejudiced, sympathetic, mature attitude with excellent communication andinterpersonal skills at all levels are essential qualities of the successful applicant.

  We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.

  Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

  Main duties of the job

  The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.

  This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.

  To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate.

  Previous NHS experience is not required, but customer-facing experience is desired.

  About us

  Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

  Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

  Details

  Date posted

  04 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  193-7311568NCG

  Job locations

  Florey Sexual Health Clinic

  21a Craven Road

  Reading

  RG1 5LE

  
  

  Job description

  Job responsibilities

  The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

  The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.

  Please refer to the attached Job Description & Person Specification for further details.

  Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

  Job description

  Job responsibilities

  The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

  The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.

  Please refer to the attached Job Description & Person Specification for further details.

  Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

  Person Specification

  Education

  Essential

  • GSCE (or equivalent) or above in Maths and English Language
  • Previous experience of working with databases and maintaining data quality

  Desirable

  • Experience of working in a health care setting
  • Experience of working with patients and providing information regarding their appointments or treatment needs
  • Experience of working with all members of the multi-disciplinary team
  • Experience of working with clients of differing healthcare needs

  Skills, Knowledge, Abilities

  Essential

  • Experience within a customer service setting
  • Understanding of data protection and patient confidentiality
  • Excellent communication skills

  Desirable

  • Reception experience
  • Experience within an NHS administration environment

  Aptitude, Personal Characteristics

  Essential

  • Good interpersonal skills to include, time management, I.T. skills, and telephone skills
  • Able to prioritise workload, manage time and report issues of concern to senior staff
  • Work in a non-judgemental manner
  • Uphold confidentiality

  Person Specification

  Education

  Essential

  • GSCE (or equivalent) or above in Maths and English Language
  • Previous experience of working with databases and maintaining data quality

  Desirable

  • Experience of working in a health care setting
  • Experience of working with patients and providing information regarding their appointments or treatment needs
  • Experience of working with all members of the multi-disciplinary team
  • Experience of working with clients of differing healthcare needs

  Skills, Knowledge, Abilities

  Essential

  • Experience within a customer service setting
  • Understanding of data protection and patient confidentiality
  • Excellent communication skills

  Desirable

  • Reception experience
  • Experience within an NHS administration environment

  Aptitude, Personal Characteristics

  Essential

  • Good interpersonal skills to include, time management, I.T. skills, and telephone skills
  • Able to prioritise workload, manage time and report issues of concern to senior staff
  • Work in a non-judgemental manner
  • Uphold confidentiality

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Royal Berkshire NHS Foundation Trust

  Address

  Florey Sexual Health Clinic

  21a Craven Road

  Reading

  RG1 5LE

  
  

  Employer's website

  https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Royal Berkshire NHS Foundation Trust

  Address

  Florey Sexual Health Clinic

  21a Craven Road

  Reading

  RG1 5LE

  
  

  Employer's website

  https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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