• Job Description

  Req#: A5837-24-0001?language=en&page=231&sort=publicationDateDesc

  Job summary

  We are looking for two friendly and efficient Receptionists to join our team, working across our two well-established sites: St Nicholas Clinic in Nuneaton and Station Street Surgery in Atherstone. This role offers an excellent opportunity for individuals who are organized, personable, and looking for a long-term position with room for career growth

  Main duties of the job

  • Greet patients and visitors warmly, providing excellent customer service at all times.
  • Manage appointment bookings, cancellations, and patient inquiries, both in person and over the phone.
  • Ensure patient records are accurately maintained and updated in our system.
  • Handle administrative tasks such as scanning, filing, and processing documents.
  • Assist in the coordination of patient flow within the practice, ensuring smooth operations.
  • Support the healthcare team by managing incoming and outgoing communications efficiently.

  Uphold patient confidentiality and ensure compliance with practice policies

  About us

  • Station Street Surgery and St. Nicolas Medical Centre are a part of North Arden Primary Care Network
  • A welcoming and supportive work environment where teamwork is highly valued.
  • Opportunities for professional development and potential career advancement within the practice.
  • Flexible working hours, with both full-time and part-time positions available to suit your needs.
  • A competitive salary, negotiable based on your experience and skillset.
  • The opportunity to play a vital role in ensuring the smooth running of two busy healthcare practices.

  Date posted

  12 August 2024

  Pay scheme

  Other

  Salary

  Depending on experience NA

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Flexible working

  Reference number

  A5837-24-0001

  Job locations

  Station Street Surgery

  St Nicolas Medical Centre

  Windermere Avenue,

  Nuneaton

  Warwickshire

  CV11 6HH

  
  

  Job description

  Job responsibilities

  We are looking for a friendly and efficient Receptionist to join our team at the St Nicholas Site in Nuneaton. The ideal candidate will be dedicated to providing excellent customer service and supporting the smooth operation of our practice.

  Key Responsibilities:

  • Warmly greet patients and visitors, ensuring a positive experience.
  • Manage appointment bookings, cancellations, and patient inquiries, both in person and over the phone.
  • Maintain and update patient records accurately in our system.
  • Perform administrative tasks, including scanning, filing, and processing documents.
  • Assist in coordinating patient flow to ensure efficient practice operations.
  • Support the healthcare team by handling incoming and outgoing communications.
  • Uphold patient confidentiality and adhere to practice policies.
  • If you are organized, personable, and committed to delivering high-quality service, we would love to hear from you

  Job description

  Job responsibilities

  We are looking for a friendly and efficient Receptionist to join our team at the St Nicholas Site in Nuneaton. The ideal candidate will be dedicated to providing excellent customer service and supporting the smooth operation of our practice.

  Key Responsibilities:

  • Warmly greet patients and visitors, ensuring a positive experience.
  • Manage appointment bookings, cancellations, and patient inquiries, both in person and over the phone.
  • Maintain and update patient records accurately in our system.
  • Perform administrative tasks, including scanning, filing, and processing documents.
  • Assist in coordinating patient flow to ensure efficient practice operations.
  • Support the healthcare team by handling incoming and outgoing communications.
  • Uphold patient confidentiality and adhere to practice policies.
  • If you are organized, personable, and committed to delivering high-quality service, we would love to hear from you

  Person Specification

  Qualifications

  Essential

  • Criteria Summary :
  • Customer Service: Excellent interpersonal skills and a friendly, professional demeanor.
  • Communication: Strong verbal and written communication abilities.
  • Organization: Efficient in managing appointments, patient records, and administrative tasks.
  • IT Skills: Proficient with healthcare software and electronic records.
  • Confidentiality: Adherence to patient confidentiality and data protection regulations.
  • Teamwork: Ability to work collaboratively with the healthcare team.
  • Problem-Solving: Effective in managing patient flow and resolving issues.
  • Flexibility: Adaptable to various tasks and responsibilities.

  Person Specification

  Qualifications

  Essential

  • Criteria Summary :
  • Customer Service: Excellent interpersonal skills and a friendly, professional demeanor.
  • Communication: Strong verbal and written communication abilities.
  • Organization: Efficient in managing appointments, patient records, and administrative tasks.
  • IT Skills: Proficient with healthcare software and electronic records.
  • Confidentiality: Adherence to patient confidentiality and data protection regulations.
  • Teamwork: Ability to work collaboratively with the healthcare team.
  • Problem-Solving: Effective in managing patient flow and resolving issues.
  • Flexibility: Adaptable to various tasks and responsibilities.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Station Street Surgery

  Address

  Station Street Surgery

  St Nicolas Medical Centre

  Windermere Avenue,

  Nuneaton

  Warwickshire

  CV11 6HH

  
  

  Employer's website

  https://www.stationstreetsurgery.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Station Street Surgery

  Address

  Station Street Surgery

  St Nicolas Medical Centre

  Windermere Avenue,

  Nuneaton

  Warwickshire

  CV11 6HH

  
  

  Employer's website

  https://www.stationstreetsurgery.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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