• Job Description

  Req#: A4229-25-0006?language=en&page=612&sort=publicationDateDesc

  Job summary

  Are you a people person with a can-do attitude? Do you thrive in a bustling, fast-paced environment where no two days are the same? If so, we would love to hear from you!

  About Us:Wilmslow Health Centre is a busy and dynamic GP practice serving the local community of Wilmslow and surrounding areas. Our dedicated team provides excellent patient care, and our receptionists play a crucial role in ensuring the smooth running of the practice.

  Main duties of the job

  What Youll Be Doing:

  • Welcoming and assisting patients with a friendly and professional approach
  • Handling telephone and face-to-face enquiries
  • Booking and managing appointments using our clinical system
  • Processing prescription requests and other administrative tasks
  • Liaising with GPs, nurses, and other healthcare professionals to support patient care
  • Maintaining patient confidentiality at all times

  About us

  What Were Looking For:

  • Excellent communication and interpersonal skills
  • A team player with a proactive and positive attitude
  • Ability to multitask in a busy environment
  • Strong IT skills (experience with GP clinical systems is an advantage but not essential)
  • Previous experience in a similar role is desirable, but full training will be provided for the right candidate

  • What We Offer:

    • Full-time hours with a supportive team environment
    • NHS Pension scheme
    • Training and career development opportunities
    • A friendly and welcoming workplace

    If youre looking for a rewarding role where you can make a real difference to the lives of patients, we would love to hear from you!

  Details

  Date posted

  16 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A4229-25-0006

  Job locations

  Wilmslow Health Centre

  Chapel Lane

  Wilmslow

  Cheshire

  SK9 5HX

  
  

  Job description

  Job responsibilities

  Key Responsibilities:

  • Assisting the on-call GP with patient triage:You will support the on-call GP by efficiently managing incoming patient queries, signposting urgent cases, and ensuring that triage requests are logged and prioritised appropriately. This may include gathering basic patient information, updating clinical records, and facilitating smooth communication between patients and the clinical team to ensure timely and effective care.

  • Welcoming and assisting patients with a friendly and professional approach:You will be the first point of contact for patients, providing a warm and approachable welcome. Whether in person or over the phone, you will offer reassurance, assist with queries, and direct patients to the appropriate healthcare professional or service. A patient-centered approach and excellent customer service skills are essential.

  • Handling telephone and face-to-face enquiries:You will manage a high volume of calls and face-to-face interactions, ensuring that patient queries are handled promptly and professionally. This includes scheduling appointments, responding to general practice enquiries, and signposting patients to appropriate services, always maintaining a calm and empathetic manner.

  • Booking and managing appointments using our clinical system:You will be responsible for scheduling, amending, and cancelling appointments using our clinical system. This includes ensuring that urgent cases are prioritised appropriately, minimising wait times, and assisting patients in booking follow-up consultations or specialist referrals as needed.

  • Processing prescription requests and other administrative tasks:You will handle patient requests for repeat prescriptions, ensuring they are processed accurately and within agreed timescales. Additionally, you will support the wider administrative team with tasks such as scanning, filing, updating patient records, handling incoming correspondence, and ensuring all paperwork is processed efficiently.

  • Liaising with GPs, nurses, and other healthcare professionals to support patient care:You will work closely with our multidisciplinary team to facilitate smooth communication and patient flow within the practice. This may include passing on messages, coordinating referrals, ensuring test results are directed to the right clinician, and assisting with urgent medical requests.

  • Maintaining patient confidentiality at all times:As a key member of our team, you will handle sensitive and personal patient information. You must comply with GDPR and NHS confidentiality policies, ensuring all patient interactions and records are handled with the utmost discretion and professionalism.

  Job description

  Job responsibilities

  Key Responsibilities:

  • Assisting the on-call GP with patient triage:You will support the on-call GP by efficiently managing incoming patient queries, signposting urgent cases, and ensuring that triage requests are logged and prioritised appropriately. This may include gathering basic patient information, updating clinical records, and facilitating smooth communication between patients and the clinical team to ensure timely and effective care.

  • Welcoming and assisting patients with a friendly and professional approach:You will be the first point of contact for patients, providing a warm and approachable welcome. Whether in person or over the phone, you will offer reassurance, assist with queries, and direct patients to the appropriate healthcare professional or service. A patient-centered approach and excellent customer service skills are essential.

  • Handling telephone and face-to-face enquiries:You will manage a high volume of calls and face-to-face interactions, ensuring that patient queries are handled promptly and professionally. This includes scheduling appointments, responding to general practice enquiries, and signposting patients to appropriate services, always maintaining a calm and empathetic manner.

  • Booking and managing appointments using our clinical system:You will be responsible for scheduling, amending, and cancelling appointments using our clinical system. This includes ensuring that urgent cases are prioritised appropriately, minimising wait times, and assisting patients in booking follow-up consultations or specialist referrals as needed.

  • Processing prescription requests and other administrative tasks:You will handle patient requests for repeat prescriptions, ensuring they are processed accurately and within agreed timescales. Additionally, you will support the wider administrative team with tasks such as scanning, filing, updating patient records, handling incoming correspondence, and ensuring all paperwork is processed efficiently.

  • Liaising with GPs, nurses, and other healthcare professionals to support patient care:You will work closely with our multidisciplinary team to facilitate smooth communication and patient flow within the practice. This may include passing on messages, coordinating referrals, ensuring test results are directed to the right clinician, and assisting with urgent medical requests.

  • Maintaining patient confidentiality at all times:As a key member of our team, you will handle sensitive and personal patient information. You must comply with GDPR and NHS confidentiality policies, ensuring all patient interactions and records are handled with the utmost discretion and professionalism.

  Person Specification

  Experience

  Desirable

  • Experience with EMIS is highly advantageous, but full training will be provided for the right candidate.

  Person Specification

  Experience

  Desirable

  • Experience with EMIS is highly advantageous, but full training will be provided for the right candidate.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Wilmslow Health Centre

  Address

  Wilmslow Health Centre

  Chapel Lane

  Wilmslow

  Cheshire

  SK9 5HX

  
  

  Employer's website

  https://wilmslowhealthcentre.com/ (Opens in a new tab)

  Employer details

  Employer name

  Wilmslow Health Centre

  Address

  Wilmslow Health Centre

  Chapel Lane

  Wilmslow

  Cheshire

  SK9 5HX

  
  

  Employer's website

  https://wilmslowhealthcentre.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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