• Job Description

  Req#: 1212278
  Ensures interaction with patient/member constitutes a professional and satisfying customer experience through welcoming engagement, registering, and assisting patients/members.
  
  
  
  
  
  Essential Responsibilities:
  
  
  
  
  
  • Welcomes and greets members at kiosks and general areas and assists with way-finding.
  
  
  • Assists members by providing general information, or referring to appropriate staff, as necessary.
  
  
  • Registers members to include: verifying eligibility, updating demographic information; identifying FYIs and special features, coordinating appropriate assistance, and creating new accounts, as needed.
  
  
  • Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate.
  
  
  • Receive and return prepared forms to members.
  
  
  • Receives funds from members, completes receipts, and properly posts transactions.
  
  
  • Retrieves, reconciles, and deposits change fund.
  
  
  • Schedules appointments at the request of members and providers in accordance with established protocol.
  
  
  • Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necesssary.
  
  
  • Receives appropriate calls to members and staff as directed by provider or nursing staff.
  
  
  • Request and maintains supplies for the kiosks and reception areas.
  
  
  • Informs providers or staff of members needing immediate attention. Brings unusual situations too the attention of the approprite staff.
  
  
  • Order member cards
  
  
  • Offer wheelchair assistance under established guidelines.
  
  
  • Wears professional attire to include a KP-provided jacket.
  
  
  • Performs other related duties, as appropriate.
  
  
  
  

• About the company

  Providing high-quality, affordable health care services and improving the health of our members and the communities we serve.

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