• Job Description

  Req#: A2751-25-0007?language=en&page=148&sort=publicationDateDesc

  Job summary

  Brockworth Surgery are looking for two Receptionists to join our friendly Reception Team.

  The positions are for 24.5 hours and 25 hours per week over four days.

  We are a friendly team, who are supportive of each other and there will be opportunity to develop new skills.

  Main duties of the job

  Covering reception desk, answering telephone calls, booking appointments, dealing with patient queries, prescription queries, process admin duties for clinical staff, footfall requests, overseeing waiting lists, processing e-consults and many other duties. The duties are variable, depending on what is required on the day.

  Candidates must have strong communication skills, be friendly, reliable and willing to learn.

  The applicant must have the ability to prioritise workload.

  Applicants must have the ability to work within a team, and ideally have experience of System1, AccuRx and IT skills.

  Previous experience of working in General Practice is preferable however, training will be available for any candidates that show a passion for learning.

  About us

  Brockworth Surgery is a practice based in Gloucestershire caring for over 11,500 patients. We are a teaching practice and our team consists of 3 GP Partners, 6 salaried GPs, Nursing Team and Pharmacy Team. We also work within a multidisciplinary team of Mental health practitioners, Pharmacists, Care Co-ordinators and Social Prescribers. We have a team of secretaries, administrators and around 15 receptionists. We have a very good team ethic at the practice and all work together to ensure high quality care is given to our patients.

  Details

  Date posted

  13 May 2025

  Pay scheme

  Other

  Salary

  £12.25 an hour Depending on experience + after probation will increase

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A2751-25-0007

  Job locations

  The Surgery

  Abbotswood Road

  Brockworth

  Gloucester

  GL3 4PE

  
  

  Job description

  Job responsibilities

  Covering reception desk greeting patients and visitors with a professional and friendly manner.

  Manage the booking system efficiently, signposting patients to the relevant services.

  Answering incoming calls, respond to queries and manage email correspondence promptly.

  Assist clinicians as needed, including handling paperwork, stocking consultation rooms and daily end of day duties to ensure the rooms are meeting infection control standards.

  Manage office supplies, handling incoming/outgoing post and perform general administrative duties.

  Maintain accurate patient records and ensure confidentiality.

  Candidates must have strong communication skills, be friendly, reliable and willing to learn and develop their skills.In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy.

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

  The post-holder will participate in any training programme implemented by the practice as part of this employment.

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  Communicate effectively with other team members

  Communicate effectively with patients and carers

  Recognise needs of people for alternative methods of communication and respond accordingly.

  Job description

  Job responsibilities

  Covering reception desk greeting patients and visitors with a professional and friendly manner.

  Manage the booking system efficiently, signposting patients to the relevant services.

  Answering incoming calls, respond to queries and manage email correspondence promptly.

  Assist clinicians as needed, including handling paperwork, stocking consultation rooms and daily end of day duties to ensure the rooms are meeting infection control standards.

  Manage office supplies, handling incoming/outgoing post and perform general administrative duties.

  Maintain accurate patient records and ensure confidentiality.

  Candidates must have strong communication skills, be friendly, reliable and willing to learn and develop their skills.In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy.

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

  The post-holder will participate in any training programme implemented by the practice as part of this employment.

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  Communicate effectively with other team members

  Communicate effectively with patients and carers

  Recognise needs of people for alternative methods of communication and respond accordingly.

  Person Specification

  Qualifications

  Essential

  • Basic IT skills with experience of working with Microsoft Outlook and Microsoft Word
  • GCSE grade A to C in English and Maths or equivalent

  Desirable

  • System 1 trained

  Skills and Attirbutes

  Essential

  • Ability to remain calm under pressure.
  • A friendly, empathetic personality and the ability to handle patient queries in a professional manner.
  • Ability to organise and prioritise workload.
  • An understanding of the patient confidentiality laws and a commitment to maintaining confidentiality.
  • Ability to use own judgement and initiative when dealing with queries.
  • Excellent telephone manner and good verbal communications.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Be flexible and able to adapt to different working patterns.

  Desirable

  • Willingness to learn new skills.
  • Good communication skills
  • Basic IT skills

  Experience

  Essential

  • Previous experience in dealing with the public such as a receptionist or customer service role.
  • Excellent interpersonal and communication skills.
  • Willingness to learn new skills.
  • Flexibility.
  • Ability to work in a fast paced environment.
  • Attention to detail and ability to prioritise own workload.
  • Calm and caring attitude.

  Desirable

  • Previous work experience in General Practice or similar setting.

  Person Specification

  Qualifications

  Essential

  • Basic IT skills with experience of working with Microsoft Outlook and Microsoft Word
  • GCSE grade A to C in English and Maths or equivalent

  Desirable

  • System 1 trained

  Skills and Attirbutes

  Essential

  • Ability to remain calm under pressure.
  • A friendly, empathetic personality and the ability to handle patient queries in a professional manner.
  • Ability to organise and prioritise workload.
  • An understanding of the patient confidentiality laws and a commitment to maintaining confidentiality.
  • Ability to use own judgement and initiative when dealing with queries.
  • Excellent telephone manner and good verbal communications.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Be flexible and able to adapt to different working patterns.

  Desirable

  • Willingness to learn new skills.
  • Good communication skills
  • Basic IT skills

  Experience

  Essential

  • Previous experience in dealing with the public such as a receptionist or customer service role.
  • Excellent interpersonal and communication skills.
  • Willingness to learn new skills.
  • Flexibility.
  • Ability to work in a fast paced environment.
  • Attention to detail and ability to prioritise own workload.
  • Calm and caring attitude.

  Desirable

  • Previous work experience in General Practice or similar setting.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Brockworth Surgery

  Address

  The Surgery

  Abbotswood Road

  Brockworth

  Gloucester

  GL3 4PE

  
  

  Employer's website

  https://www.brockworthsurgery.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Brockworth Surgery

  Address

  The Surgery

  Abbotswood Road

  Brockworth

  Gloucester

  GL3 4PE

  
  

  Employer's website

  https://www.brockworthsurgery.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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