• Job Description

  Req#: A1410-25-0005?language=en&page=525&sort=publicationDateDesc

  Job summary

  We are looking to recruit a receptionist to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks.

  Main duties of the job

  This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

  About us

  We pride ourselves in offering a friendly, efficient and professional service for approximately 25,000 patients operating over 3 sites, two sites are in Gorleston and one in Hopton.

  The practice has a dynamic team of GPs, ANPs, Paramedics, Pharmacists, Pharmacy Technicians, Practice Nurses, HCA's, Phlebotomist, a Managerial team and administrative support staff.

  We are active members of the Gorleston Primary Care Network.

  We are a well established training practice, involved with GP Registrars, Foundation Year 2 trainees. Also, an accredited research practice.

  We have CQC rating of "Good"

  Details

  Date posted

  25 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Fixed term

  Duration

  6 months

  Working pattern

  Part-time, Flexible working

  Reference number

  A1410-25-0005

  Job locations

  Sussex Road

  Gorleston

  Great Yarmouth

  Norfolk

  NR31 6QB

  
  

  Shrublands Health Centre

  Magdalen Way

  Gorleston

  Great Yarmouth

  Norfolk

  NR31 7BP

  
  

  Hopton Medical Centre

  Station Road

  Hopton

  Great Yarmouth

  Norfolk

  NR31 9BE

  
  

  Job description

  Job responsibilities

  You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

  Also, have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

  Administration

  To have a thorough knowledge of all Practice procedures.

  To work in accordance with written protocols.

  Processing electronic documents.

  Pulling/filing notes when necessary and update as required.

  Reception

  Greeting and helping patients with any enquiries.

  Handing completed repeat prescriptions to patients and checking names and addresses.

  Covering all reception positions within the whole practice as necessary.

  Appointments

  Process appointment and visit requests from patients by telephone, online and in person

  Computer

  Registrations of new patients computer data entry and medical records.

  Process patients change of address computer data and medical records

  Understand the layout and significance of Practice boundary.

  Process repeat prescription requests in accordance with practice guidelines.

  Data entry.

  Telephone

  Have working knowledge of telephone system, during and after hours.

  Other Tasks

  Ensure building security have thorough knowledge of doors/windows/alarm. Understand fire drill and panic alarm procedure.

  Stock up clinical room.

  Make coffee for Doctors/colleagues.

  Any other tasks allocated by senior staff

  Attend all training required by the organisation.

  Chaperone clinical staff when requested

  Job description

  Job responsibilities

  You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

  Also, have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

  Administration

  To have a thorough knowledge of all Practice procedures.

  To work in accordance with written protocols.

  Processing electronic documents.

  Pulling/filing notes when necessary and update as required.

  Reception

  Greeting and helping patients with any enquiries.

  Handing completed repeat prescriptions to patients and checking names and addresses.

  Covering all reception positions within the whole practice as necessary.

  Appointments

  Process appointment and visit requests from patients by telephone, online and in person

  Computer

  Registrations of new patients computer data entry and medical records.

  Process patients change of address computer data and medical records

  Understand the layout and significance of Practice boundary.

  Process repeat prescription requests in accordance with practice guidelines.

  Data entry.

  Telephone

  Have working knowledge of telephone system, during and after hours.

  Other Tasks

  Ensure building security have thorough knowledge of doors/windows/alarm. Understand fire drill and panic alarm procedure.

  Stock up clinical room.

  Make coffee for Doctors/colleagues.

  Any other tasks allocated by senior staff

  Attend all training required by the organisation.

  Chaperone clinical staff when requested

  Person Specification

  Experience

  Essential

  • Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
  • Attention to detail, able to work accurately, identifying errors quickly and easily

  Desirable

  • Experience of working in a medical or primary care setting
  • Computer literate with an ability to use the required GP clinical systems

  Qualifications

  Essential

  • GCSEs at grade C or equivalent (or 4-9), including English and Maths

  Desirable

  • Training in administration/clerical duties at NVQ level or above
  • NVQ Level 2/3 in Customer Services or Health Care or related discipline

  Person Specification

  Experience

  Essential

  • Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
  • Attention to detail, able to work accurately, identifying errors quickly and easily

  Desirable

  • Experience of working in a medical or primary care setting
  • Computer literate with an ability to use the required GP clinical systems

  Qualifications

  Essential

  • GCSEs at grade C or equivalent (or 4-9), including English and Maths

  Desirable

  • Training in administration/clerical duties at NVQ level or above
  • NVQ Level 2/3 in Customer Services or Health Care or related discipline

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  The Beaches Medical Centre

  Address

  Sussex Road

  Gorleston

  Great Yarmouth

  Norfolk

  NR31 6QB

  
  

  Employer's website

  https://thebeachesmedicalcentre.co.uk (Opens in a new tab)

  Employer details

  Employer name

  The Beaches Medical Centre

  Address

  Sussex Road

  Gorleston

  Great Yarmouth

  Norfolk

  NR31 6QB

  
  

  Employer's website

  https://thebeachesmedicalcentre.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice