• Job Description

  Req#: C9208-25-0481?language=en&page=175&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for a Receptionist working 37.5 hours per week to join the Patient Services Team at Diana Princess of Wales Hospital. The working days will be Monday to Friday, with working hours between 8am and 8pm (normal working hours 8.30am to 5pm). The main area of working will be Amethyst Day Care Unit, however you may be required to work across all outpatient reception areas within the hospital site for cover purposes. We are looking for someone to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. The customer facing role of the receptionist will be instrumental to the efficient running of the Reception areas across the Trust, therefore you will be smartly presented and have excellent customer relations and communication skills to work in this customer facing service. Post holders will be required to assist patients and visitors using a variety of communication methods.

  Main duties of the job

  The post holder will be required to liaise effectively with colleagues and other departments within the hospital in a professional and pleasant manner and to ensure the confidentiality of information and patient details is adhered to at all times, in accordance with the Data Protection Act, Caldicott guidelines and other Trust Policies and procedures.

  About us

  The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

  Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

  Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

  As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

  We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

  Details

  Date posted

  07 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year per annum pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  208-88EB68-25-1

  Job locations

  Diana Princess of Wales Hospital

  Scartho Road

  Grimsby

  DN33 2BA

  
  

  Job description

  Job responsibilities

  For more detailed information, please read the job description linked below.

  As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

  Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

  We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

  Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

  We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

  We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

  To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

  In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

  We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

  Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

  Job description

  Job responsibilities

  For more detailed information, please read the job description linked below.

  As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

  Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

  We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

  Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

  We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

  We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

  To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

  In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

  We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

  Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

  Person Specification

  Education and Qualifications

  Essential

  • oGood level of General Education
  • oNVQ 2 in Administration or willingness to work towards NVQ Level 2

  Desirable

  • oAttained NVQ 2 in administration
  • Keyboard Qualifications / relevant

  Occupational Experience

  Essential

  • oMicrosoft Office qualification
  • oPrevious experience of working in a customer services environment

  Desirable

  • oWorking within a change environment
  • oExperience of scheduling / coordinating activities and/or resources
  • oTime Management Skills or experience of working with a busy/demanding environment

  Person Specification

  Education and Qualifications

  Essential

  • oGood level of General Education
  • oNVQ 2 in Administration or willingness to work towards NVQ Level 2

  Desirable

  • oAttained NVQ 2 in administration
  • Keyboard Qualifications / relevant

  Occupational Experience

  Essential

  • oMicrosoft Office qualification
  • oPrevious experience of working in a customer services environment

  Desirable

  • oWorking within a change environment
  • oExperience of scheduling / coordinating activities and/or resources
  • oTime Management Skills or experience of working with a busy/demanding environment

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Northern Lincolnshire and Goole NHS Foundation Trust

  Address

  Diana Princess of Wales Hospital

  Scartho Road

  Grimsby

  DN33 2BA

  
  

  Employer's website

  https://www.nlg.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Northern Lincolnshire and Goole NHS Foundation Trust

  Address

  Diana Princess of Wales Hospital

  Scartho Road

  Grimsby

  DN33 2BA

  
  

  Employer's website

  https://www.nlg.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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