Description

Mountain View Hospital is looking for a Receptionist to join our team!

JOB SUMMARY: Answer inquiries and provide information to the general public, customers, visitors, and other interested parties. Greet and check-in patients upon arrival and perform check-out upon departure while ensuring patient information is collected, entered in the computer system accurately, and that all patients are aware of policies and procedures. Distributes appropriate information to all ancillary departments.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:
Medical, Dental and Vision Insurance
Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
Retirement Plans (401K with up to 6% match)
Earned Quarterly Bonus Program
Education Reimbursement Program
Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

1. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
2. Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
3. Verifies necessary information to accurately process patient visits including name, date of birth, phone number, address, insurance information, and/or other identifying information.
4. Receive payment and record receipts for services.
5. Schedule appointments and maintain and update appointment calendars.
6. Transmit information or documents to customers, using computer, mail, or fax machine.
7. Hear and resolve complaints from customers or the public.
8. File and maintain records.
9. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
10. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to process and record payments, invoices, balance sheets, or other documents, and inventory management.
11. Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
12. Maintain lobby or reception area in a neat and orderly condition.
13. Comply with all PHI and PCI standards and other company policies and procedures for privacy and payment security.
14. Performs other job-related duties as assigned by management.

ABOUT MOUNTAIN VIEW:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Qualifications

Education/Certification: High School Diploma or equivalent or higher.

Experience : One to three month’s related experience and/or training; equivalent combination of education and experience.

Equipment/Technology: Ability to use hospital information system, and operate basic computer functions and software.

Language/Communication: Be able to read, write, and communicate in English. Bilingual is a plus. Active listening to understand what other people are saying and respond appropriately.

Mathematical Skills: General math skills

Mental Capabilities: Can regularly and consistently make sound judgments. Able to use logic and reasoning to identify appropriate solutions.

Interpersonal: Good communication skills. Sensitive to the needs and feelings of others. Able and comfortable to collaborate with others to accomplish tasks.

Performance: Must be able to resolve conflict with both patients and staff.