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Job Description
- Req#: M0038-25-0885?language=&page=1&sort=publicationDateDesc
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
- Genuine responsibility from day one
- Work with a strong social purpose
- A permanent employment contract
- A competitive salary
- Membership of the NHS pension
- Support to guide your personal and professional development
- Monthly training and education afternoons in protected time
- Employee Assistance Programme (EAP)
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable but training can be given for the right applicant.
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable but training can be given for the right applicant.
Job summary
Ivry Street Medical Practice in Ipswich has an opportunity for an enthusiastic and proactive receptionist to join our team on a full or part-time basis. Days and hours to be discussed at interview but there is some flexibility around these.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. The ideal candidate will be a highly motivated team player who has good customer service skills and offers excellent communication skills.
Main duties of the job
About us
We are a four partner practice with over 13,500 patients. Alongside our partners we also have a further 4 salaried GPs, advanced nurse practitioner, paramedic, 6 practice nurses and 3 HCAs. We also have regular mental health team support, with a presence on site almost daily and medicine management team. Patient-centred care is at the heart of our organisation, with one of our key objectives being to provide a high-quality service to our patients. We have a high QOF achievement. Currently rated 'Good' by the CQC. We use SystmOne for our clinical system, and also utilise various digital platforms such as Accurx to support our processes. We are a popular and friendly practice with a supportive environment.
As an employee of Barrack Lane and Ivry Street PCN you will enjoy the following benefits:
Details
Date posted
08 June 2025
Pay scheme
Other
Salary
Depending on experience competitive
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
28698
Job locations
5 Ivry St
Ipswich
Suffolk
IP1 3QW
Job descriptionJob description
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
5 Ivry St
Ipswich
Suffolk
IP1 3QW
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
5 Ivry St
Ipswich
Suffolk
IP1 3QW
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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