• Job Description

  Req#: M0038-25-0827?language=en&page=107&sort=publicationDateDesc

  Job summary

  Heacham Group Practice are looking to recruit an organised, caring and reliable person to join our experienced reception team to work across our two sites, Heacham and Snettisham surgeries. This position is offered on a part-time basis - hours are negotiable.

  General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

  Main duties of the job

  • Answering calls into the surgery and dealing with enquiries.
  • Managing patient requests via email and our website.
  • Speaking with patients face to face at the reception desk,signposting patients to the correct service.
  • Booking appointments.
  • Amending clinics as required.
  • Handling medical information discretely and confidentially.
  • Dealing with online queries as well as other reception duties.
  • Maintaining records.

  About us

  We are a small friendly GP Practice with two surgeries at Heacham and Snettisham serving approximately 7,500 patients. Our clinical team includes 2 GP Partners, 3 Salaried GPs and very skilled nursing team including nurse practitioners, specialist nurses and HCAs. We are a training practice for GP registrars.

  Details

  Date posted

  03 June 2025

  Pay scheme

  Other

  Salary

  £12.25 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  28659

  Job locations

  45 Station Road

  Heacham

  Kings Lynn

  Norfolk

  PE31 7EX

  
  

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please see the attached job specification.

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please see the attached job specification.

  Person Specification

  Experience

  Essential

  • Previous experience of working in a GP Surgery would be preferred, but training can be given.
  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues annual leave/sickness.

  Person Specification

  Experience

  Essential

  • Previous experience of working in a GP Surgery would be preferred, but training can be given.
  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues annual leave/sickness.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Primary Care Careers

  Address

  45 Station Road

  Heacham

  Kings Lynn

  Norfolk

  PE31 7EX

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Careers

  Address

  45 Station Road

  Heacham

  Kings Lynn

  Norfolk

  PE31 7EX

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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