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Job Description
- Req#: A4187-25-0001?language=en&page=501&sort=publicationDateDesc
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing and photocopying
- Ordering, re-ordering and monitoring of stationery and other supplies
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing and photocopying
- Ordering, re-ordering and monitoring of stationery and other supplies
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- GCSE grade A to C in English and Maths
- Experience working in a healthcare setting and with the general public
- Experience working in a GP Surgery or Primary Care
- Excellent communication skills (written and oral)
- Flexible and cooperative
- Strong IT skills
- Clear, polite telephone manner
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Flexibility to work outside of core office hours
- Problem solving and analytical skills
- Ability to follow policy and procedure
- EMIS user skills
- Competent in the use of Microsoft Office
- GCSE grade A to C in English and Maths
- Experience working in a healthcare setting and with the general public
- Experience working in a GP Surgery or Primary Care
- Excellent communication skills (written and oral)
- Flexible and cooperative
- Strong IT skills
- Clear, polite telephone manner
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Flexibility to work outside of core office hours
- Problem solving and analytical skills
- Ability to follow policy and procedure
- EMIS user skills
- Competent in the use of Microsoft Office
Job summary
We are looking for a pro-active and friendly Receptionist to cover for 12 months maternity leave, with a view to extending to contract if necessary.
The post holder will ideally have worked in general practice and offer strong people skills to continue to offer the very best service to our patients.
Main duties of the job
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
About us
Summerhill Surgery is a happy surgery trying to provide the best possible service and have a patient focused ethos.
We currently have 7300 patients with approximately 15% living in Care Homes who are looked after by our specialist team.
We have 3 GP Partners and a non-clinical Managing Partner with 3 further salaried GP's. Other members of our Clinical team include ANPs, Nurse Practitioners, Practice Nurses, HCA's, a GP Assistant, a Paramedic and Pharmacist support. We also have a large hardworking admin team providing support to the clinicians and patients.
Details
Date posted
30 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
Depending on experience
Contract
Fixed term
Duration
12 months
Working pattern
Part-time, Job share, Flexible working
Reference number
A4187-25-0001
Job locations
Summerhill Surgery
Summerhill
Kingswinford
West Midlands
DY6 9JG
Job descriptionJob description
Job responsibilities
Job responsibilities
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Skills & Personal Qualities
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Skills & Personal Qualities
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Summerhill Surgery (Kingswinford)
Address
Summerhill Surgery
Summerhill
Kingswinford
West Midlands
DY6 9JG
Employer's website
Employer details
Employer name
Summerhill Surgery (Kingswinford)
Address
Summerhill Surgery
Summerhill
Kingswinford
West Midlands
DY6 9JG
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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