• Job Description

  Req#: B0374-25-0025?language=en&page=704&sort=publicationDateDesc

  Job summary

  Lillington Hub has a vacancy for a part-time receptionist working as part of a full-time job share.

  Hours 09:15 - 15:15 Monday & Tuesday

  Processing all calls to the health centre, dealing with staff, patient and the generalpublic. You will need to have good communication skills and telephone manner, andbe able to work on your own initiative.

  You will need to have had previous reception experience, word processing and/orcomputer skills.

  For an informal chat or for more information please contact Sharon Rose on 01926495321 ex 8203

  Previous applicants need not apply

  Main duties of the job

  The post-holder will provide an effective reception service. At all times presenting a welcoming user-friendly image. Providing confidential, accurate and efficient clerical support to all departments within the clinic.

  About us

  SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

  Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.

  There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.

  A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.

  Where is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.

  Details

  Date posted

  07 May 2025

  Pay scheme

  Other

  Salary

  £24,168 a year Pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  203-SWFTCS144

  Job locations

  Lillington Hub

  Valley Road

  Leamington

  CV32 7SJ

  
  

  Job description

  Job responsibilities

  Meeting, greeting and providing a welcoming reception for all staff, patients and members of the general public visiting, and to ensure that at all times the reception duties are carried out to the highest standards.

  Responsible for processing all telephone calls to the clinic.

  To provide a receptionist service directing patients/clients to the appropriate area as determined by clinical/service appointments or otherwise. Dealing with direct personal queries at the reception desk.

  Operate the switchboard in a courteous and efficient manner respecting patient confidentiality and expressing diplomacy/sensitivity when taking messages and relaying detailed information to relevant personnel.

  Responsible for organising appointments and maintaining the scheduling system for the various services within your clinic.

  To schedule, manage, negotiate, arrange and amend appointments and clinics within established guidelines. This will include dealing with telephone and direct enquires from patients, staff, other health care professionals and visitors on a daily basis. To act on own initiative in the absence of senior staff to resolve any queries/problems, fill vacant appointments, maximise clinic capacity and use resources variably.

  To arrange transport for patients, liaising with the ambulance service; to record and monitor any transport problems and negotiate solutions acceptable to patients, therapies staff and the ambulance service.

  To distribute departmental post, prioritising anything that requires urgent attention and ensure relevant documentation is acted on promptly and appropriately.

  To provide non-clinical advice and information regarding appointments, processes or procedures to patients, visitors and other members of clinic staff, as required.

  Authorised to use the Trust IT system (Lorenzo) to view and retrieve patient information, on behalf of the various departments, as requested and to use this system to schedule, manage, negotiate, arrange and amend appointments and clinics.

  Responsible for dealing with both internal and Royal Mail postal systems.

  To be vigilant in observation of the clinic security system, taking appropriate action as required and report any such action immediately.

  To respond to the fire alarm and emergency calls ensuring established procedures are followed.

  To book meeting rooms on site.

  The post-holder will advise the Multiple Site Reception Manager/Senior Administrator Hotel Services as soon as is practicable of any problems or operational difficulties which affect the efficiency of the reception service.

  To work in other areas/clinics, subject to ability to travel.

  To be able to advise general enquiries, both telephone and face to face with regard to Family Planning Clinics.

  To be able to handle distressed/aggressive patients/clients in a sympathetic and understanding manner and to be able to resolve issues with a minimum of guidance.

  To be responsible for the allocation of internal keys to the building on a day-to-day basis ensuring their safe return.

  Reporting/logging all maintenance work/requests

  Be responsible for dispensing of hearing aid batteries, issuing welfare foods in exchange for tokens or cash and issuing foot files for cash, ensure adequate stocks are maintained and re-order as necessary.

  Organise own workload.

  Assist with the opening and closing of the clinic when necessary.

  Be responsible for the ordering of stationery for reception only, and when delivered to ensure that all goods are checked against delivery notes and stored in appropriate cupboards and all paperwork accurately filed.

  To carry out any other additional duties as deemed appropriate the status of this post.

  Communications and Working Relationships:

  To have good interpersonal skills and be able to communicate with staff, patients, visitors and clinic users.

  Job description

  Job responsibilities

  Meeting, greeting and providing a welcoming reception for all staff, patients and members of the general public visiting, and to ensure that at all times the reception duties are carried out to the highest standards.

  Responsible for processing all telephone calls to the clinic.

  To provide a receptionist service directing patients/clients to the appropriate area as determined by clinical/service appointments or otherwise. Dealing with direct personal queries at the reception desk.

  Operate the switchboard in a courteous and efficient manner respecting patient confidentiality and expressing diplomacy/sensitivity when taking messages and relaying detailed information to relevant personnel.

  Responsible for organising appointments and maintaining the scheduling system for the various services within your clinic.

  To schedule, manage, negotiate, arrange and amend appointments and clinics within established guidelines. This will include dealing with telephone and direct enquires from patients, staff, other health care professionals and visitors on a daily basis. To act on own initiative in the absence of senior staff to resolve any queries/problems, fill vacant appointments, maximise clinic capacity and use resources variably.

  To arrange transport for patients, liaising with the ambulance service; to record and monitor any transport problems and negotiate solutions acceptable to patients, therapies staff and the ambulance service.

  To distribute departmental post, prioritising anything that requires urgent attention and ensure relevant documentation is acted on promptly and appropriately.

  To provide non-clinical advice and information regarding appointments, processes or procedures to patients, visitors and other members of clinic staff, as required.

  Authorised to use the Trust IT system (Lorenzo) to view and retrieve patient information, on behalf of the various departments, as requested and to use this system to schedule, manage, negotiate, arrange and amend appointments and clinics.

  Responsible for dealing with both internal and Royal Mail postal systems.

  To be vigilant in observation of the clinic security system, taking appropriate action as required and report any such action immediately.

  To respond to the fire alarm and emergency calls ensuring established procedures are followed.

  To book meeting rooms on site.

  The post-holder will advise the Multiple Site Reception Manager/Senior Administrator Hotel Services as soon as is practicable of any problems or operational difficulties which affect the efficiency of the reception service.

  To work in other areas/clinics, subject to ability to travel.

  To be able to advise general enquiries, both telephone and face to face with regard to Family Planning Clinics.

  To be able to handle distressed/aggressive patients/clients in a sympathetic and understanding manner and to be able to resolve issues with a minimum of guidance.

  To be responsible for the allocation of internal keys to the building on a day-to-day basis ensuring their safe return.

  Reporting/logging all maintenance work/requests

  Be responsible for dispensing of hearing aid batteries, issuing welfare foods in exchange for tokens or cash and issuing foot files for cash, ensure adequate stocks are maintained and re-order as necessary.

  Organise own workload.

  Assist with the opening and closing of the clinic when necessary.

  Be responsible for the ordering of stationery for reception only, and when delivered to ensure that all goods are checked against delivery notes and stored in appropriate cupboards and all paperwork accurately filed.

  To carry out any other additional duties as deemed appropriate the status of this post.

  Communications and Working Relationships:

  To have good interpersonal skills and be able to communicate with staff, patients, visitors and clinic users.

  Person Specification

  Qualifications

  Essential

  • Education to secondary school standard
  • GCSE or equivalent in Maths and English at grade C or above
  • Customer Care skills - NVQ level 2 or working towards
  • Computer literate

  Desirable

  • Switchboard training preferable

  Experience

  Essential

  • Experience of reception duties

  Desirable

  • Experience of switchboard
  • Experience in Healthcare environment

  Skills

  Essential

  • Competent IT skills
  • Ability to comprehend and work within the Trust Policies of Data Protection, Equal Opportunities and Health and Safety
  • Ability to cope working in a stressful environment and with emotional or aggressive patients and carers
  • Excellent command of the English language
  • Excellent written, verbal and nonverbal communication skills
  • Good negotiating skills
  • Ability to multitask
  • Excellent telephone manner

  Desirable

  • Knowledge of a computerised booking/appointment system
  • Understanding therapy role and terminology

  Personal Qualities

  Essential

  • Organised and able to prioritise
  • Flexible and reliable
  • Able to work effectively under pressure and frequently difficult/distressing circumstances
  • Able to work on their own but also as part of a team.
  • Calm and courteous when dealing with callers and personal request
  • Good problem-solving skills
  • Efficient manner in dealing with general public.

  Other

  Essential

  • Flexible to cover annual leave and sickness

  Person Specification

  Qualifications

  Essential

  • Education to secondary school standard
  • GCSE or equivalent in Maths and English at grade C or above
  • Customer Care skills - NVQ level 2 or working towards
  • Computer literate

  Desirable

  • Switchboard training preferable

  Experience

  Essential

  • Experience of reception duties

  Desirable

  • Experience of switchboard
  • Experience in Healthcare environment

  Skills

  Essential

  • Competent IT skills
  • Ability to comprehend and work within the Trust Policies of Data Protection, Equal Opportunities and Health and Safety
  • Ability to cope working in a stressful environment and with emotional or aggressive patients and carers
  • Excellent command of the English language
  • Excellent written, verbal and nonverbal communication skills
  • Good negotiating skills
  • Ability to multitask
  • Excellent telephone manner

  Desirable

  • Knowledge of a computerised booking/appointment system
  • Understanding therapy role and terminology

  Personal Qualities

  Essential

  • Organised and able to prioritise
  • Flexible and reliable
  • Able to work effectively under pressure and frequently difficult/distressing circumstances
  • Able to work on their own but also as part of a team.
  • Calm and courteous when dealing with callers and personal request
  • Good problem-solving skills
  • Efficient manner in dealing with general public.

  Other

  Essential

  • Flexible to cover annual leave and sickness

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  SWFT Clinical Services Ltd

  Address

  Lillington Hub

  Valley Road

  Leamington

  CV32 7SJ

  
  

  Employer's website

  https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

  Employer details

  Employer name

  SWFT Clinical Services Ltd

  Address

  Lillington Hub

  Valley Road

  Leamington

  CV32 7SJ

  
  

  Employer's website

  https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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