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Job Description
- Req#: C9173-24-0334?language=en&page=266&sort=publicationDateDesc
- NVQ level 1, or equivalent qualification or learned experience through previous employment in similar role
- Good communication skills verbal and written
- Able to demonstrate good organisational skills and ability to prioritise actions
- NVQ level 1, or equivalent qualification or learned experience through previous employment in similar role
- Good communication skills verbal and written
- Able to demonstrate good organisational skills and ability to prioritise actions
Job summary
The post offers an exciting opportunity to join the receptionist & administration support service team in the Becklin Centre.
We have one part-time post available based at Becklin Centre. The hours are 18hrs 45mins per week working a shift pattern of early shifts and later shifts (07:00 - 15:00 & 15:00 - 22:00) This post includes weekend working.
We are looking for a confident, friendly, enthusiastic and flexible individual who is able to deliver a comprehensive reception and customer service in an often busy reception environment.
To provide a point of contact and general assistance to, staff, visitors and patients and act as a focal point of communication in accessing the appropriate ward/department or service in a courteous, efficient and effective manner.
The ability to cope with periods of high activity in a calm and efficient manner as a team member is essential, together with being capable of reporting and relaying messages accurately. The post needs a methodical approach to work and experience of clerical systems and procedures.
Main duties of the job
The job holder will work as part of a small team to provide an efficient and effective reception and administration service in line with the agreed job plan.
About us
The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching,research and development.
There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.
We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.
Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.
Date posted
15 May 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
173-29324-ACUTE
Job locations
Admin Becklin Centre
Leeds
LS9 7BE
Job descriptionJob description
Job responsibilities
The job holder will be required to meet NHS standards for confidentiality and information sharing.
The job holder will take accurate messages and will provide a customer focussed reception service as required.
The job holder will have daily telephone and face to face contact with staff, visitors, service users and regular contact with other departments within the Trust.
The job holder will be expected to make decisions within the boundaries of this role and with guidance from the line manager.
To participate in the Trusts Personal Development Plan and Performance Review process and be responsible for own personal development, including attendance at relevant training courses.
The job holder will provide a meet and greet service to the service users, carers and visitors
Where new systems are to be implemented the job holder will be expected to contribute and facilitate the implementation in a positive way including having the ability to articulate concerns and issues in a positive light.
Works with indirect supervision and is guided by procedures, guidance by others, interprets policy and strategy
Job responsibilities
The job holder will be required to meet NHS standards for confidentiality and information sharing.
The job holder will take accurate messages and will provide a customer focussed reception service as required.
The job holder will have daily telephone and face to face contact with staff, visitors, service users and regular contact with other departments within the Trust.
The job holder will be expected to make decisions within the boundaries of this role and with guidance from the line manager.
To participate in the Trusts Personal Development Plan and Performance Review process and be responsible for own personal development, including attendance at relevant training courses.
The job holder will provide a meet and greet service to the service users, carers and visitors
Where new systems are to be implemented the job holder will be expected to contribute and facilitate the implementation in a positive way including having the ability to articulate concerns and issues in a positive light.
Works with indirect supervision and is guided by procedures, guidance by others, interprets policy and strategy
Person SpecificationPerson Specification
Knowledge
Essential
Skills
Essential
Knowledge
Essential
Skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leeds and York Partnership NHS Foundation Trust
Address
Admin Becklin Centre
Leeds
LS9 7BE
Employer's website
https://www.leedsandyorkpft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Leeds and York Partnership NHS Foundation Trust
Address
Admin Becklin Centre
Leeds
LS9 7BE
Employer's website
https://www.leedsandyorkpft.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.