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Job Description
- Req#: A1429-25-0001?language=en&page=43&sort=publicationDateDesc
- Working with the general public.
- Experience of administration duties.
- Working within General Practice.
- GCSE Maths and English grade 4 (C) or above.
- Working with the general public.
- Experience of administration duties.
- Working within General Practice.
- GCSE Maths and English grade 4 (C) or above.
Job summary
An exciting opportunity has become available within our Reception team at Westmoreland GP Centre, we are looking for a receptionist to join our team! The Practice is situated in North Liverpool with close transport links, were we offer care to almost 12,000 patients.
We are looking for an enthusiastic individual who thrives in working as part of a team, the department is fast paced but very friendly, and although we are a busy Practice we like to ensure our staff enjoy their time at work.
Main duties of the job
The successful candidate will be responsible for providing care navigation to patients. Duties will include face to face interaction, telephone enquiries and various administration tasks. You will undertake all aspects of the receptionist role and work effectively within a team dynamic.
About us
The Practice is on the grounds of Aintree University Hospital and consists of 5 Partners, 4 salaried GPs, 3 ANPs, 1 Paediatric ANP, 2 Mental Health ANPs, 2 Practice Nurses, Clinical Pharmacist, Pharmacy Technician, Paramedic, Physio Therapist and 2 HCAs plus a full administration and reception team.
Details
Date posted
20 May 2025
Pay scheme
Other
Salary
£12.50 an hour
Contract
Permanent
Working pattern
Full-time, Part-time, Job share
Reference number
A1429-25-0001
Job locations
Westmoreland GP Centre, Aintree University Hospital
Longmoor Lane
Liverpool
Merseyside
L9 7AL
Job descriptionJob description
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Maintain and monitor the practice appointment system.
Process personal, telephone and e-requests for appointments.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signpost patients to the correct service.
Initiating contact with and responding to requests from patients, team members and external agencies.
Clinically code data on the clinical system.
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into patients healthcare records as necessary.
Manage all queries as necessary in an efficient manner.
Maintain a clean, tidy, effective working area at all times.
Monitor and maintain the reception area and notice boards.
Support all clinical staff with general tasks as requested.
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Maintain and monitor the practice appointment system.
Process personal, telephone and e-requests for appointments.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signpost patients to the correct service.
Initiating contact with and responding to requests from patients, team members and external agencies.
Clinically code data on the clinical system.
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into patients healthcare records as necessary.
Manage all queries as necessary in an efficient manner.
Maintain a clean, tidy, effective working area at all times.
Monitor and maintain the reception area and notice boards.
Support all clinical staff with general tasks as requested.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Westmoreland GP Centre
Address
Westmoreland GP Centre, Aintree University Hospital
Longmoor Lane
Liverpool
Merseyside
L9 7AL
Employer's website
https://www.westmorelandgpcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
Westmoreland GP Centre
Address
Westmoreland GP Centre, Aintree University Hospital
Longmoor Lane
Liverpool
Merseyside
L9 7AL
Employer's website
https://www.westmorelandgpcentre.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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