• Job Description

  Req#: C9350-25-0749?language=en&page=251&sort=publicationDateDesc

  Job summary

  A part-time position has arisen for a motivated and enthusiastic person to work for Knowsley Walk In Centre Team. They will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.

  They must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable . They must also be willing to work across all sites as required.

  You will be required to cover sickness and absence. The service is open daily 8.00am to 21.00pm including Bank Holidays (including Xmas Day), and weekends, and shifts are allocated according to service needs.

  Main duties of the job

  The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

  About us

  Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

  We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

  At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

  Flexible working requests will be considered for all roles.

  Details

  Date posted

  03 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year Per Annum Pro Rata

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Part-time

  Reference number

  350-CC7235886

  Job locations

  Walk in Centres

  Nutgrove Villa - Westmorland Road Huyton

  Liverpool

  L36 6GA

  
  

  Job description

  Job responsibilities

  Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations. Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments. Manage and maintain stock levels and ordering supplies. Accurately record new and follow up attendances on the electronic appointment system, updating and revising information where necessary. Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed. To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe. Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy. Staff may be required to work from other bases within the organisation.

  Job description

  Job responsibilities

  Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations. Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments. Manage and maintain stock levels and ordering supplies. Accurately record new and follow up attendances on the electronic appointment system, updating and revising information where necessary. Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed. To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe. Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy. Staff may be required to work from other bases within the organisation.

  Person Specification

  Values

  Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

  Skills

  Essential

  • Effective communication and interpersonal skills
  • Ability to work effectively within teams.
  • Ability to work in a confidential and sensitive manner.
  • Ability to plan, prioritise and schedule work
  • Self-motivated.
  • Able to work on own initiative.
  • Able to work with attention to detail

  Qualifications

  Essential

  • GCSE or NVQ2 or equivalent, or equivalent experience

  Person Specification

  Values

  Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

  Skills

  Essential

  • Effective communication and interpersonal skills
  • Ability to work effectively within teams.
  • Ability to work in a confidential and sensitive manner.
  • Ability to plan, prioritise and schedule work
  • Self-motivated.
  • Able to work on own initiative.
  • Able to work with attention to detail

  Qualifications

  Essential

  • GCSE or NVQ2 or equivalent, or equivalent experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Mersey Care NHS Foundation Trust

  Address

  Walk in Centres

  Nutgrove Villa - Westmorland Road Huyton

  Liverpool

  L36 6GA

  
  

  Employer's website

  https://www.merseycare.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Mersey Care NHS Foundation Trust

  Address

  Walk in Centres

  Nutgrove Villa - Westmorland Road Huyton

  Liverpool

  L36 6GA

  
  

  Employer's website

  https://www.merseycare.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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