• Job Description

  Req#: A1847-25-0005?language=en&page=368&sort=publicationDateDesc

  Job summary

  Kilburn Park Medical is moving into brand-new, purpose-built premises this month, providing a modern and professional environment to welcome and support our patients. Its a great time to join a forward-thinking practice as we begin this exciting new chapter.

  We're looking for a friendly, reliable Receptionist to join our team. Youll be the first point of contact for our patients, so excellent communication skills, a calm approach, and a helpful attitude are essential. Youll work closely with a supportive and welcoming team who are committed to providing high-quality patient care.

  What we offer:

  • A supportive team environment with full training provided

  • A well-structured rota for a good work-life balance

  • New, modern facilities with up-to-date systems

  • Competitive salary and access to the NHS pension scheme

  If youre organised, approachable and enjoy helping people, wed love to hear from you.

  Main duties of the job

  As a Receptionist at Kilburn Park Medical, you will be the first point of contact for our patients, whether in person, by phone or online.

  Your responsibilities will include greeting patients in a professional and welcoming manner, handling appointment bookings and cancellations, and managing enquiries with accuracy and sensitivity.

  You will maintain up-to-date patient records, process repeat prescriptions, and support the clinical team with administrative tasks such as scanning, filing and data entry. You will help ensure the smooth running of reception, monitor waiting areas, and liaise with colleagues to manage patient flow efficiently.

  You'll need to prioritise tasks, stay calm under pressure, and handle confidential information in line with data protection and practice policies. This is a busy, patient-facing role that requires excellent communication, strong IT skills, attention to detail and a flexible, team-oriented approach.

  About us

  Kilburn Park Medical Centre is a well-established GP practice located in Kilburn, London, serving a diverse patient population. The practice is committed to providing high-quality, patient-centred healthcare, with services including chronic disease management, antenatal and postnatal care, minor surgery, childhood vaccinations, and well-person check-ups .

  The clinical team comprises experienced professionals, including GP partners, salaried GPs, advanced nurse practitioners, practice nurses, healthcare assistants, and administrative staff . The team works collaboratively to ensure comprehensive care for patients.

  The practice fosters a supportive and inclusive work environment, emphasizing teamwork and continuous professional development. Staff are encouraged to engage in quality improvement initiatives and contribute to the practice's growth.

  Details

  Date posted

  13 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A1847-25-0005

  Job locations

  Kilburn Park Medical Centre

  6 Mile Walk

  London

  NW6 5HB

  
  

  Job description

  Job responsibilities

  Duties:

  • Greet, receive and direct patients.
  • Give completed prescriptions to patients, checking the name and address.
  • Deal with general telephone enquiries.
  • Process appointment requests by patients, both in person and over the telephone.
  • Record messages for staff, including doctors and nurses.
  • Record requests for home visits and repeat prescriptions.
  • Extract patient files for surgeries, house calls and routine enquiries.
  • File paperwork in the relevant patient file.
  • Input patient information on computer, including under templates.
  • Email and photocopy as requested.
  • Be able to navigate correctly on Emis Web
  • Have a working knowledge of the telephone system, during and after hours.
  • Attending weekly briefings

  Experience required:

  • Ideally, previous medical reception experience
  • Excellent administration and communication skills
  • Problem solver
  • Strong computer literacy especially in MS applications
  • Ability to show patience, empathy and diplomacy when required and to be able to work under pressure.

  Personal characteristics:

  • Confident, approachable, organised, well-spoken and presented.
  • Need to have an empathetic nature and the ability to remain calm in a crisis is essential
  • Effective decision maker
  • Good initiative and proactive problem-solver
  • Friendly, approachable and self-motivated
  • Good attention to detail and high level of accuracy
  • Copes well under pressure
  • Adaptable to change and willing to go the extra mile
  • Excellent team-player

  Job description

  Job responsibilities

  Duties:

  • Greet, receive and direct patients.
  • Give completed prescriptions to patients, checking the name and address.
  • Deal with general telephone enquiries.
  • Process appointment requests by patients, both in person and over the telephone.
  • Record messages for staff, including doctors and nurses.
  • Record requests for home visits and repeat prescriptions.
  • Extract patient files for surgeries, house calls and routine enquiries.
  • File paperwork in the relevant patient file.
  • Input patient information on computer, including under templates.
  • Email and photocopy as requested.
  • Be able to navigate correctly on Emis Web
  • Have a working knowledge of the telephone system, during and after hours.
  • Attending weekly briefings

  Experience required:

  • Ideally, previous medical reception experience
  • Excellent administration and communication skills
  • Problem solver
  • Strong computer literacy especially in MS applications
  • Ability to show patience, empathy and diplomacy when required and to be able to work under pressure.

  Personal characteristics:

  • Confident, approachable, organised, well-spoken and presented.
  • Need to have an empathetic nature and the ability to remain calm in a crisis is essential
  • Effective decision maker
  • Good initiative and proactive problem-solver
  • Friendly, approachable and self-motivated
  • Good attention to detail and high level of accuracy
  • Copes well under pressure
  • Adaptable to change and willing to go the extra mile
  • Excellent team-player

  Person Specification

  Qualifications

  Essential

  • Experience using EMIS and DOCMAN
  • Excellent administration and communication skills
  • A respected team player.
  • Problem solver
  • Strong computer literacy especially in MS applications
  • Ability to show patience, empathy and diplomacy when required and to be able to work under pressure.

  Experience

  Essential

  • Previous experience in GP Practice
  • Experience using EMIS Web and Docman.

  Person Specification

  Qualifications

  Essential

  • Experience using EMIS and DOCMAN
  • Excellent administration and communication skills
  • A respected team player.
  • Problem solver
  • Strong computer literacy especially in MS applications
  • Ability to show patience, empathy and diplomacy when required and to be able to work under pressure.

  Experience

  Essential

  • Previous experience in GP Practice
  • Experience using EMIS Web and Docman.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Kilburn Park Medical Centre

  Address

  Kilburn Park Medical Centre

  6 Mile Walk

  London

  NW6 5HB

  
  

  Employer's website

  https://kilburnparkmedicalcentre.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Kilburn Park Medical Centre

  Address

  Kilburn Park Medical Centre

  6 Mile Walk

  London

  NW6 5HB

  
  

  Employer's website

  https://kilburnparkmedicalcentre.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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