• Job Description

  Req#: M0044-25-0212?language=en&page=105&sort=publicationDateDesc

  Job summary

  To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients, visitors and external agencies/bodies are efficiently and courteously handled to the mutual satisfaction of the GP partners and patients

  Main duties of the job

  Greet patients and visitors to the practice.

  Book in, amend and cancel patient appointment in-line with practice appointments procedures ensuing optimum efficiency of the appointment system

  Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary

  Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets

  Ensure computerised appointment system is up-to-date

  Respond and/or redirect all patient and visitor requests accordingly

  Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed

  Set-up of new patients onto the computer system

  Advise patients of relevant charges for private services, accept payment and issue receipts for same

  Ensure correspondence, reports, results etc. are filed electronically in correct patient record

  Ensure reception and waiting areas are kept neat and tidy

  Re-stocking of information leaflets as appropriate

  Answering incoming telephone calls, ensuring calls are documented and redirected accordingly

  Undertake administration tasks as allocated on rota organised by Practice Manager.

  Maintain patient calls/recalls as instructed by Practice Manager

  Action, start and end of day procedures

  About us

  We are a friendly, forward thinking Medical Practice, comprising of 6 GP Partners and excellent supporting staff including an IP Practice Nurse and Pharmacy Technician. Our current list size is 7800. We are continually exploring innovative ways of working to ensure the right work/life balance and can offer opportunities to develop in areas of clinical interest and professional development.

  Details

  Date posted

  09 July 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  M0044-25-0212

  Job locations

  Meddygfa Taf

  North Road

  Whitland

  Dyfed

  SA34 0AT

  
  

  Job description

  Job responsibilities

  We have a part time vacancy as a Receptionist / Call Navigator within the Practice. Duties will include, but are not limited to, welcoming patients & visitors to the practice, booking appointments, signposting, dealing with patient queries and the processing of repeat prescription requests. Other duties will include the processing and allocation of incoming correspondence. The successful candidate will be highly motivated, be well organised, have excellent communications skills and the ability to work under pressure. The working hours will be Friday: 8am - 5pm. These hours/days are non-negotiable.

  Job description

  Job responsibilities

  We have a part time vacancy as a Receptionist / Call Navigator within the Practice. Duties will include, but are not limited to, welcoming patients & visitors to the practice, booking appointments, signposting, dealing with patient queries and the processing of repeat prescription requests. Other duties will include the processing and allocation of incoming correspondence. The successful candidate will be highly motivated, be well organised, have excellent communications skills and the ability to work under pressure. The working hours will be Friday: 8am - 5pm. These hours/days are non-negotiable.

  Person Specification

  Experience

  Essential

  • Experience of working with members of the public.
  • Excellent communication skills and telephone manner.
  • Experience of handling highly confidential and sensitive information.
  • IT Literate

  Desirable

  • Previous experience of working within General Practice would be beneficial but not essential.

  Qualifications

  Essential

  • GCSE Grade A* to C in English and Maths or equivalent qualifications

  Desirable

  • Secretarial Qualification

  Person Specification

  Experience

  Essential

  • Experience of working with members of the public.
  • Excellent communication skills and telephone manner.
  • Experience of handling highly confidential and sensitive information.
  • IT Literate

  Desirable

  • Previous experience of working within General Practice would be beneficial but not essential.

  Qualifications

  Essential

  • GCSE Grade A* to C in English and Maths or equivalent qualifications

  Desirable

  • Secretarial Qualification

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  GP Practice in Wales

  Address

  Meddygfa Taf

  North Road

  Whitland

  Dyfed

  SA34 0AT

  
  

  Employer's website

  https://gpwales.co.uk (Opens in a new tab)

  Employer details

  Employer name

  GP Practice in Wales

  Address

  Meddygfa Taf

  North Road

  Whitland

  Dyfed

  SA34 0AT

  
  

  Employer's website

  https://gpwales.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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