• Job Description

  Req#: C9267-25-0704?language=en&page=534&sort=publicationDateDesc

  Job summary

  We're recruiting for a Receptionist to join our team atMarlborough House, a male medium secure 28 bedded unit situated on the Milton Keynes General Hospital site in Milton Keynes. There are two wards at this site: Watling Ward is an acute admissions ward that has 20 beds, with an Intensive Care Unit including a de-escalation lounge. Chaffron Ward accommodates up to 8 men who are progressing well in their recovery but still require medium secure services. Referrals are accepted from other adult or forensic services, prison or high secure hospitals.

  You role will involve controlling access to the buildings via secure airlock, dispensing security keys, liaising with the general public and dealing with telephone enquiries.

  This is a varied administrative and customer-service focused role where you'll be liaising with multidisciplinary staff at all levels. Previous experience working within a secure mental health setting would be desirable but is not essential.

  If you're a calm and empathetic communicator with strong attention to detail and enjoy juggling a varied work load, this could be the perfect role for you!

  This is a part time role (22.5 hours per week) and you'll be required to work shifts over 3 days which will consist of early and late shifts (06:30-14:30 & 14:00-22:00) as well as some weekends.

  Main duties of the job

  • Responsible for security at the airlock entrance - including signing in visitors and patients on and off the unit, ensuring contraband items are put in lockers at the entrance and maintaining general unit security.
  • To provide a safe, polite and efficient reception service to visitors and staff.
  • To maintain working relationships with statutory and non-statutory groups connected with the care of the mentally ill, staff of Oxford Health NHS Foundation Trust and of other Trusts and hospitals, users and carers of the service, general public and other professionals.
  • Issuing keys to staff.
  • Answering the phones and transferring to the appropriate person, recording messages accurately, responding to queries appropriately, following Trust procedures and protocols.
  • Sorting and distributing mail.
  • Assisting the Ward Administrators/Clerks as directed.
  • Filing, scanning and photocopying of documents as directed.
  • Keeping the reception area clean and tidy
  • To ensure the confidential nature of the work is maintained always.
  • To safeguard and promote the welfare of children, young people and vulnerable adults.

  Please refer to the job description attached for a comprehensive list of duties

  About us

  Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

  As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

  Our values are: "Caring, safe and excellent"

  We offer a wide range of benefits designed to support your career and wellbeing. These include:

  o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

  Details

  Date posted

  30 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  267-FS7215910

  Job locations

  Marlborough House

  Milton Keynes

  MK6 5NG

  
  

  Job description

  Job responsibilities

  We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

  The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

  Job description

  Job responsibilities

  We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

  The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

  Person Specification

  Knowledge and Experience

  Essential

  • Excellent Communication skills, both written and verbal.
  • Basic computer skills
  • Excellent Organisational skills

  Desirable

  • Administrative/reception experience
  • Understanding of the data Protection Act & Confidentiality

  Technical Expertise/ Competenc

  Essential

  • Ability to prioritise own workload
  • Always ensuring attention to detail.
  • To be able to attend training in Oxford and/or Aylesbury

  Motivation & Committment

  Essential

  • Understanding of the need for confidentiality.
  • Customer focused approach

  Qualifications

  Essential

  • Educated to GCSE or equivalent Grade A-C in Maths and English

  Desirable

  • Previous experience in a customer focused role

  Person Specification

  Knowledge and Experience

  Essential

  • Excellent Communication skills, both written and verbal.
  • Basic computer skills
  • Excellent Organisational skills

  Desirable

  • Administrative/reception experience
  • Understanding of the data Protection Act & Confidentiality

  Technical Expertise/ Competenc

  Essential

  • Ability to prioritise own workload
  • Always ensuring attention to detail.
  • To be able to attend training in Oxford and/or Aylesbury

  Motivation & Committment

  Essential

  • Understanding of the need for confidentiality.
  • Customer focused approach

  Qualifications

  Essential

  • Educated to GCSE or equivalent Grade A-C in Maths and English

  Desirable

  • Previous experience in a customer focused role

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Oxford Health NHS Trust

  Address

  Marlborough House

  Milton Keynes

  MK6 5NG

  
  

  Employer's website

  https://www.oxfordhealth.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Oxford Health NHS Trust

  Address

  Marlborough House

  Milton Keynes

  MK6 5NG

  
  

  Employer's website

  https://www.oxfordhealth.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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