• Job Description

  Req#: 31670

  Description

  GENERAL PURPOSE

  Perform reception activities in a front office or reception area. Operate a telephone console to answer, screen, and route incoming calls. Respond to routine inquiries and escalate as appropriate. Greet and direct visitors. Monitor incoming/outgoing traffic, enforce security procedures, and offer safety oversight by notifying security of unusual or suspicious activity. Perform general administrative activities. Provide courteous and professional customer service.

  JOB DUTIES AND RESPONSIBILITIES

  · Properly answer and administer all incoming phone calls

  · Ensure phone calls are directed accordingly; check general mailbox for voice messages and forward to the appropriate person/s

  · Greet and check in customers, vendors, visitors, employees, and other guests in a professional, friendly manner

  · Inform appropriate personnel of visitors and/or escort them to their destination

  · Maintain schedule of conference rooms

  · Sort and distribute faxes and packages appropriately

  · Provide back up for mail room responsibilities

  · Provide general administrative support and assist with tasks when requested by various business units

  · Open and close visitor area

  · The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

  Qualifications

  EDUCATION AND EXPERIENCE

  · High school diploma or equivalent

  · Some professional work or office experience, including experience using computers

  · 1 year of receptionist or administrative work experience preferred

  · Certification and/or License – may be required during course of employment

  KNOWLEDGE, SKILLS, AND ABILITIES

  · Knowledge of and skill with Microsoft Office Suite and company computer systems

  · Able to demonstrate customer service skills in a courteous, professional, and helpful manner

  · Able to respond courteously and efficiently to inquiries, complaints, and requests

  · Able to communicate clearly and effectively, both verbally and in writing

  · Able to interact positively and work effectively with others (interpersonal skills)

  · Able to maintain confidentiality of information

  · Able to follow directions

  · Able to multi-task and organize own work activities

  · Must be able to read, write and speak English

  An Equal Opportunity Employer including Disabled/Veterans

• About the company

  Dairy Farmers of America Inc. is a national milk marketing cooperative in the United States.

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