• Job Description

  Req#: A2185-25-0000?language=en&page=310&sort=publicationDateDesc

  Job summary

  Due to our expanding list size, we are looking to recruit another Receptionist to join our established team at Reedyford Healthcare. We are a well-established, friendly 5 partner practice. The surgeries are within minutes of the M65 exit 13 and are therefore easily accessible from Lancashire and Yorkshire areas. We have had two overall Good CQC assessments.

  Main duties of the job

  Job Summary

  We are looking to appoint a receptionist to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks.

  You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

  You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

  This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

  About us

  We are a large progressive, forward-thinking, friendly team with high QOF achievement. Our list size is around 14,300 patients, operating from impressive LIFT premises in Nelson.

  Details

  Date posted

  21 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A2185-25-0000

  Job locations

  Carr Road

  Nelson

  Lancashire

  BB9 7SR

  
  

  Barrowford Health Centre

  Lee Street

  Barrowford

  Nelson

  Lancashire

  BB9 8NR

  
  

  Job description

  Job responsibilities

  RECEPTION

  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary
  • Taking messages and passing on information
  • Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.

  Job description

  Job responsibilities

  RECEPTION

  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary
  • Taking messages and passing on information
  • Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.

  Person Specification

  Qualifications

  Essential

  • GCSEs at grade C or equivalent (or 4-9), including English and Maths
  • Training in administration/clerical duties at NVQ level or above
  • NVQ Level 2/3 in Customer Services or Health Care or related discipline

  Desirable

  • GCSEs at grade C or equivalent (or 4-9), including English and Maths
  • Training in administration/clerical duties at NVQ level or above
  • NVQ Level 2/3 in Customer Services or Health Care or related discipline

  Experience

  Essential

  • General office skills, photocopier, scanning, shredding
  • Awareness of Data Protection Act and need for confidentiality of Information
  • Attention to detail, able to work accurately, identifying errors quickly and easily
  • Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
  • Excellent understanding of data protection and confidentiality issues
  • Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
  • Committed to own continuing personal development and an ability to support others to develop and progress

  Desirable

  • Experience of working in a medical or primary care setting
  • Computer literate with an ability to use the required GP clinical systems
  • Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines

  Person Specification

  Qualifications

  Essential

  • GCSEs at grade C or equivalent (or 4-9), including English and Maths
  • Training in administration/clerical duties at NVQ level or above
  • NVQ Level 2/3 in Customer Services or Health Care or related discipline

  Desirable

  • GCSEs at grade C or equivalent (or 4-9), including English and Maths
  • Training in administration/clerical duties at NVQ level or above
  • NVQ Level 2/3 in Customer Services or Health Care or related discipline

  Experience

  Essential

  • General office skills, photocopier, scanning, shredding
  • Awareness of Data Protection Act and need for confidentiality of Information
  • Attention to detail, able to work accurately, identifying errors quickly and easily
  • Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
  • Excellent understanding of data protection and confidentiality issues
  • Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
  • Committed to own continuing personal development and an ability to support others to develop and progress

  Desirable

  • Experience of working in a medical or primary care setting
  • Computer literate with an ability to use the required GP clinical systems
  • Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Reedyford Health Care

  Address

  Carr Road

  Nelson

  Lancashire

  BB9 7SR

  
  

  Employer's website

  http://www.reedyfordgp.com/nhs-general-practice-nelson-barrowford/ (Opens in a new tab)

  Employer details

  Employer name

  Reedyford Health Care

  Address

  Carr Road

  Nelson

  Lancashire

  BB9 7SR

  
  

  Employer's website

  http://www.reedyfordgp.com/nhs-general-practice-nelson-barrowford/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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