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Job Description
- Req#: A3458-25-0006?language=en&page=410&sort=publicationDateDesc
- Good written and verbal communication skills
- Computer Skills
- Ability to work as part of team
- Ability to think and work effectively
- Ability to work with the public
- Experience of working in General Practice
- Knowledge of Emis
- Experience of working with members of the public
- Experience of working as part of a team
- Excellent understanding of confidentiality
- Experience of working in primary care
- Experience of working in a GP practice
- Knowledge of Emis
- Good written and verbal communication skills
- Computer Skills
- Ability to work as part of team
- Ability to think and work effectively
- Ability to work with the public
- Experience of working in General Practice
- Knowledge of Emis
- Experience of working with members of the public
- Experience of working as part of a team
- Excellent understanding of confidentiality
- Experience of working in primary care
- Experience of working in a GP practice
- Knowledge of Emis
Job summary
Acle Medical Partnership is a 9 Doctor dispensing practice providing care to approximately 9,500 patients in and around Acle in North Norfolk. We are looking to recruit a Medical Receptionist to provide support to the reception department and to deliver care and support to our patients to ensure they get the best care possible. As part of carrying out this role, the receptionist will be answering phone calls, entering patient data and scheduling patient appointments and home visit appointments. This post requires a kind and caring individual with an eye for detail.
Main duties of the job
You are required to work as part of a team to ensure the smooth and efficient running of the surgery to deliver the best possible service to patients. All staff duties relate to this, and all have repercussions on other members of the practice team, it is therefore important to undertake your duties described below in a professional, confidential and efficient manner. There will be other duties that will be added as the practice and the job holder develop.
Receptionists provide a point of contact for patients and as such are required to be courteous, sympathetic and professional in these dealings. The need to liaise effectively with other health professionals and colleagues is a major requirement of this post.
About us
Acle Medical Partnership always promotes development and progression. We are a dedicated team and pride ourselves on a family like atmosphere and treat people how we would like to be treated. We offer private health insurance.
Details
Date posted
24 July 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3458-25-0006
Job locations
Bridewell Lane
Acle
Norwich
Norfolk
NR13 3RA
Job descriptionJob description
Job responsibilities
To ensure efficiency of appointment system and monitor flow of patients into consulting rooms.
Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.
Ensure reception and work area is kept neat and tidy.
To manage and assist with online digital appointment service.
Answer telephone and deal appropriately with enquiries.
Book appointments ensuring sufficient information is recorded to retrieve medical records.
Where applicable enter results and other information into computerised patient records.
Enter requests for home visits onto EMIS system incorporating all required data and where necessary refer to the duty doctor.
Liaising with doctors and nurses to provide maximum support to surgeries and clinics.
Preparing surgery and clinic lists ensuring all patients notes are available.
Arrange hospital transport when required.
Take telephone messages as required.
Ensure patient and Practice confidentiality is maintained at all times.
Using computer to access, extract and enter patient information.
Ensure computer security is preserved by changing user when not at your computer screen. To keep your password secure at all times.
Reporting any computer defects or problems to the Practice Manager or IT Department when they arise.
Secure premises at end of the day, ensure the building is totally secured in accordance with the practice protocol.
Follow Practice and Reception protocols.
Job responsibilities
To ensure efficiency of appointment system and monitor flow of patients into consulting rooms.
Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.
Ensure reception and work area is kept neat and tidy.
To manage and assist with online digital appointment service.
Answer telephone and deal appropriately with enquiries.
Book appointments ensuring sufficient information is recorded to retrieve medical records.
Where applicable enter results and other information into computerised patient records.
Enter requests for home visits onto EMIS system incorporating all required data and where necessary refer to the duty doctor.
Liaising with doctors and nurses to provide maximum support to surgeries and clinics.
Preparing surgery and clinic lists ensuring all patients notes are available.
Arrange hospital transport when required.
Take telephone messages as required.
Ensure patient and Practice confidentiality is maintained at all times.
Using computer to access, extract and enter patient information.
Ensure computer security is preserved by changing user when not at your computer screen. To keep your password secure at all times.
Reporting any computer defects or problems to the Practice Manager or IT Department when they arise.
Secure premises at end of the day, ensure the building is totally secured in accordance with the practice protocol.
Follow Practice and Reception protocols.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Acle Medical Partnership
Address
Bridewell Lane
Acle
Norwich
Norfolk
NR13 3RA
Employer's website
Employer details
Employer name
Acle Medical Partnership
Address
Bridewell Lane
Acle
Norwich
Norfolk
NR13 3RA
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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