• Job Description

  Req#: B9826-PHCB-6328?language=en&page=342&sort=publicationDateDesc

  Job summary

  This is your opportunity to join the team at HealthPoint as a Band 2 Receptionist.

  Each day is varied, the role requires you to prioritise, multitask and use your own initiative with matters that arise.

  Main duties of the job

  You should possess good reception, organisational, communication, IT and Admin skills. SystmOne experience would be an advantage, but training will be given. Attention to detail and the ability to prioritise your own workload is essential. You must be confident in completing tasks using your own initiative without supervision, supporting wider building issues and have a good understanding of confidentiality and data protection.

  The successful candidate will need to be flexible to cover and may need to work from alternative sites across the Nottingham CityCare area.

  About us

  We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

  CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

  We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions you bring.

  CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact People Services on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.

  Details

  Date posted

  29 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year (Pay Award Pending)

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  B9826-PHCB-6328

  Job locations

  Nhs Top Valley Health Point

  Top Valley Way

  Nottingham

  NG5 9DD

  
  

  Job description

  Job responsibilities

  Job Purpose

  To provide

  • A welcoming and friendly reception service to clients, staff and building users
  • A focal point for general enquiries
  • A comprehensive administrative and clerical service to support the running of the building and reception processes.
  • Work effectively as part of a busy administrative team

  Dimensions

  • To requisition supplies and stationery for the department.
  • To ensure team members are aware of own role and any new information for cover arrangements.
  • To ensure awareness of systems and processes and keep up to date with any changes.
  • To actively participate in Nottingham CityCare Partnerships mandatory training and team specific training.

  Key Responsibilities

  • To provide a welcoming and professional reception service for clients, staff and building users.
  • To undertake general clerical duties including but not limited to the collection and distribution of mail, photocopying, scanning and processing external mail.
  • A comprehensive administrative and clerical service to support the running of the building and reception processes.
  • To have good IT skills, including a good working knowledge of Microsoft applications to RSA 11 or equivalent standard. Knowledge of SystmOne advantageous but not essential.
  • To plan/organise work using own initiative within set departmental parameters and ensure electronic records are maintained and up to date.
  • To accurately collate and input data and produce statistics as and when required.
  • To work effectively as part of a team to provide cover for other administration staff when required and to be flexible to meet the needs of the service.
  • To order stock and non-stock equipment and to maintain stock levels of stationery and PPE stock.
  • To ensure Health & Safety Procedures are followed and incident forms are completed accordingly. Report and log any office faults of service equipment.
  • To be aware of the importance and sensitive nature of information and maintain strict confidentiality in all aspects of work in line with CityCare Policies and the Data Protection Act.
  • To ensure any changes within the service are understood and complied with appropriately and are communicated to the relevant parties.
  • To provide mentoring and support to new staff.
  • To report any Safeguarding concerns to the relevant department.
  • To co-ordinate and update electronic room bookings.
  • To provide support to the IT Manager in covering a variety of IT functions therefore knowledge of IT systems and mobile phones would be an advantage.

  Service Specific

  • To undertake the day to day functions of a busy reception, dealing with and resolving face to face and telephone enquiries. To record telephone messages in writing and act promptly if urgent responses are needed.
  • To undertake any other duties that may be reasonably required.

  Job description

  Job responsibilities

  Job Purpose

  To provide

  • A welcoming and friendly reception service to clients, staff and building users
  • A focal point for general enquiries
  • A comprehensive administrative and clerical service to support the running of the building and reception processes.
  • Work effectively as part of a busy administrative team

  Dimensions

  • To requisition supplies and stationery for the department.
  • To ensure team members are aware of own role and any new information for cover arrangements.
  • To ensure awareness of systems and processes and keep up to date with any changes.
  • To actively participate in Nottingham CityCare Partnerships mandatory training and team specific training.

  Key Responsibilities

  • To provide a welcoming and professional reception service for clients, staff and building users.
  • To undertake general clerical duties including but not limited to the collection and distribution of mail, photocopying, scanning and processing external mail.
  • A comprehensive administrative and clerical service to support the running of the building and reception processes.
  • To have good IT skills, including a good working knowledge of Microsoft applications to RSA 11 or equivalent standard. Knowledge of SystmOne advantageous but not essential.
  • To plan/organise work using own initiative within set departmental parameters and ensure electronic records are maintained and up to date.
  • To accurately collate and input data and produce statistics as and when required.
  • To work effectively as part of a team to provide cover for other administration staff when required and to be flexible to meet the needs of the service.
  • To order stock and non-stock equipment and to maintain stock levels of stationery and PPE stock.
  • To ensure Health & Safety Procedures are followed and incident forms are completed accordingly. Report and log any office faults of service equipment.
  • To be aware of the importance and sensitive nature of information and maintain strict confidentiality in all aspects of work in line with CityCare Policies and the Data Protection Act.
  • To ensure any changes within the service are understood and complied with appropriately and are communicated to the relevant parties.
  • To provide mentoring and support to new staff.
  • To report any Safeguarding concerns to the relevant department.
  • To co-ordinate and update electronic room bookings.
  • To provide support to the IT Manager in covering a variety of IT functions therefore knowledge of IT systems and mobile phones would be an advantage.

  Service Specific

  • To undertake the day to day functions of a busy reception, dealing with and resolving face to face and telephone enquiries. To record telephone messages in writing and act promptly if urgent responses are needed.
  • To undertake any other duties that may be reasonably required.

  Person Specification

  Qualifications

  Essential

  • Good working knowledge of Microsoft Office to include Outlook/Word /Excel/Teams

  Desirable

  • RSA ll/III or equivalent level of IT skills
  • ECDL qualification
  • NVQ in Administration
  • Customer Service

  Knowledge and skills

  Essential

  • Evidence of understanding confidential and sensitive issues.
  • Knowledge of Health, Safety & Security.
  • Use of IT, Email, Internet and word processing.
  • Evidence of successfully communicating with people at all levels.
  • Able to work effectively as part of a team.
  • Adaptable to change.

  Desirable

  • Knowledge of online incident reporting.
  • Previous experience of fire warden evacuation.
  • Contribute to the improvement of efficient reception duties.

  Special requirements

  Essential

  • Ability to be flexible over hours worked within contracted hours to meet the needs of the service
  • To be flexible to cover other Health Centres if necessary, according to the needs of the service as and when required

  Desirable

  • Full driving licence and the ability to travel between locations.

  Experience

  Essential

  • Evidence of good organisation skills.
  • Demonstrate ability to - Complete general office procedures, Manage own workload and meet tight deadlines, Use initiative and Keep accurate records.

  Desirable

  • Experience of working within the NHS.
  • Knowledge of SystmOne and scanning.

  Person Specification

  Qualifications

  Essential

  • Good working knowledge of Microsoft Office to include Outlook/Word /Excel/Teams

  Desirable

  • RSA ll/III or equivalent level of IT skills
  • ECDL qualification
  • NVQ in Administration
  • Customer Service

  Knowledge and skills

  Essential

  • Evidence of understanding confidential and sensitive issues.
  • Knowledge of Health, Safety & Security.
  • Use of IT, Email, Internet and word processing.
  • Evidence of successfully communicating with people at all levels.
  • Able to work effectively as part of a team.
  • Adaptable to change.

  Desirable

  • Knowledge of online incident reporting.
  • Previous experience of fire warden evacuation.
  • Contribute to the improvement of efficient reception duties.

  Special requirements

  Essential

  • Ability to be flexible over hours worked within contracted hours to meet the needs of the service
  • To be flexible to cover other Health Centres if necessary, according to the needs of the service as and when required

  Desirable

  • Full driving licence and the ability to travel between locations.

  Experience

  Essential

  • Evidence of good organisation skills.
  • Demonstrate ability to - Complete general office procedures, Manage own workload and meet tight deadlines, Use initiative and Keep accurate records.

  Desirable

  • Experience of working within the NHS.
  • Knowledge of SystmOne and scanning.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Nottingham CityCare Partnership CIC

  Address

  Nhs Top Valley Health Point

  Top Valley Way

  Nottingham

  NG5 9DD

  
  

  Employer's website

  https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Nottingham CityCare Partnership CIC

  Address

  Nhs Top Valley Health Point

  Top Valley Way

  Nottingham

  NG5 9DD

  
  

  Employer's website

  https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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