• Job Description

  Req#: C9326-24-0357?language=en&page=20&sort=publicationDateDesc

  Job summary

  Are you a person who is passionate about providing excellent customer service to patients, carers and relatives?

  An exciting opportunity has arisen for a Band 2 Receptionist to work in our antenatal and gynaecology outpatients at Crawley hospital predominantly. You will be working with colleagues and other health care personnel within the team to ensure smooth running of clinics and the delivery of all appropriate forms of patient care according to outpatient clinic standard and Trust policies, procedures and guidelines. You will be need to liaise with medical staff, clinicians, health records staff and other departments as appropriate, in order to provide an excellent standard of care and customer service.

  We are looking for you to apply if you are a motivated receptionist, with knowledge and experience in an acute care setting. You will have excellent interpersonal, IT and communication skills with the ability to organise, manage and plan your workload effectively. You will need to be dedicated and passionate in your role working with patients, carers and relatives.

  You will need to be energetic and dedicated in working in a busy outpatient department. As the post holder, you will be responsible for designated clinics, including the preparation and storage of medical notes, the reception and discharge of patients from the Trust's electronic patient records without supervision or direction.

  Main duties of the job

  Due to the nature of the role, the post holder will be based on site and will be required to work the regular 5 days working patterns.

  For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

  About us

  We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as 'Outstanding' and we are one of the best performing Trusts in England:

  • Winners of Health Service Journal Acute Trust of the year award 2021.
  • National Patient Safety Awards winner and strive to be a beacon for safety in all that we do.
  • We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.

  Date posted

  23 April 2024

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £17,906 a year

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  326-6251203-AT

  Job locations

  Crawley Hospital

  West Green Drive

  Crawley

  RH11 7DH

  
  

  Job description

  Job responsibilities

  Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.

  Job description

  Job responsibilities

  Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.

  Person Specification

  Criteria

  Essential

  • Evidence of a good standard of written English appropriate to the role
  • Good general working knowledge of IT including Microsoft office.
  • Suitability for role evidenced in supporting statement
  • Evidence of essential experience for role
  • Meet the essential education/qualifications required for the role
  • Hold the necessary mandatory professional/clinical registration
  • Evidence of the Trust values and behaviours
  • Evidence of any other essential criteria outlined in the person specification

  Person Specification

  Criteria

  Essential

  • Evidence of a good standard of written English appropriate to the role
  • Good general working knowledge of IT including Microsoft office.
  • Suitability for role evidenced in supporting statement
  • Evidence of essential experience for role
  • Meet the essential education/qualifications required for the role
  • Hold the necessary mandatory professional/clinical registration
  • Evidence of the Trust values and behaviours
  • Evidence of any other essential criteria outlined in the person specification

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Surrey and Sussex Healthcare NHS Trust

  Address

  Crawley Hospital

  West Green Drive

  Crawley

  RH11 7DH

  
  

  Employer's website

  https://surreyandsussex.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Surrey and Sussex Healthcare NHS Trust

  Address

  Crawley Hospital

  West Green Drive

  Crawley

  RH11 7DH

  
  

  Employer's website

  https://surreyandsussex.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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