• Job Description

  Req#: C9246-25-0761?language=en&page=673&sort=publicationDateDesc

  Job summary

  Are you looking to start a NHS career? We have the perfect opportunity for you! We are looking for a Receptionist / Office Clerk to join the West Norfolk CFYP Business Support Team. This is an excellent opportunity to begin a career in the NHS. The successful candidates will build experience working in administration in a supportive and friendly team.

  We have a substantive position within our Community Mental Health Team at Thurlow House.

  We are looking for confident, enthusiastic and proactive administrators to support the changing needs and demands of our fast paced clinical teams, in a wide variety of administrative functions.

  Main duties of the job

  The successful candidate will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Ensuring a positive service user / carer experience is pivotal to the Receptionist / Office Clerk role.

  Duties will include, but not be limited to:

  • Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
  • Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
  • Previous experience of all Microsoft packages is desirable in the successful candidate.
  • Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families.
  • Ability to remain calm under pressure within a fast paced reception environment.
  • Being able to prioritise under a pressurised environment.
  • Supporting the day to day running of the office, including ad hoc office administration.

  About us

  Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

  Benefits

  Benefits included with this role are:-

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more.

  Details

  Date posted

  19 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year gross per annum (pro rata)

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  246-CEN7193822

  Job locations

  Thurlow House

  Goodwins Road

  Kings Lynn

  PE30 5PD

  
  

  Job description

  Job responsibilities

  Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

  • We are recruiting to a Substantive Receptionist / Office Clerk
  • Working hours are 37.5 hours per week - Monday to Friday
  • We have free on-site parking at Thurlow House.

  If invited for interview, you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

  Job description

  Job responsibilities

  Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

  • We are recruiting to a Substantive Receptionist / Office Clerk
  • Working hours are 37.5 hours per week - Monday to Friday
  • We have free on-site parking at Thurlow House.

  If invited for interview, you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

  Person Specification

  Qualifications

  Essential

  • NVQ 2 Customer Service or equivalent qualification / experience

  Desirable

  • Knowledge of Trust's electronic records

  Knowledge

  Essential

  • Use of ICT applications / packages
  • Experience of working in a busy reception / office environment

  Desirable

  • Data inputting / similar work

  Person Specification

  Qualifications

  Essential

  • NVQ 2 Customer Service or equivalent qualification / experience

  Desirable

  • Knowledge of Trust's electronic records

  Knowledge

  Essential

  • Use of ICT applications / packages
  • Experience of working in a busy reception / office environment

  Desirable

  • Data inputting / similar work

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Norfolk & Suffolk Foundation NHS Trust

  Address

  Thurlow House

  Goodwins Road

  Kings Lynn

  PE30 5PD

  
  

  Employer's website

  https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

  Employer details

  Employer name

  Norfolk & Suffolk Foundation NHS Trust

  Address

  Thurlow House

  Goodwins Road

  Kings Lynn

  PE30 5PD

  
  

  Employer's website

  https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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