Description

Responsible for quickly answering high volume of incoming phone calls and transferring to the appropriate destination for support. Provides excellent customer service by maintaining professional and clear communication with internal and external customers.

RESPONSIBILITIES

• Answer high volume of incoming phone calls and determine caller's needs in order route to the appropriate destination
• Adhere to all processes and talk tracks
• Communicate clearly and professionally with internal and external customers
• Take messages and document call back requests as needed
• Alert leadership of any customer issues or common concerns
• Handle difficult external and internal customers effectively and professionally
• Perform additional project work as assigned by leadership

Qualifications

Education/Certification:

• High School graduate

PREFERRED QUALIFICATIONS

Experience:

• Prior experience with a multiline phone system

Skills/Abilities:

• Excellent verbal communication skills
• Strong customer service skills
• Ability to multi-task in a fast-paced environment
• Good telephone skills
• Well organized
• Cooperative and willing to work with others
• Customer friendly attitude

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc