• Job Description

  Req#: M0044-24-0176?language=en&page=37&sort=publicationDateDesc

  Job summary

  Hourly Rate: £11.70 plus NHS pension. 5 weeks Annual leave plus Bank holidays

  37.5 hours a week

  The receptionist is the primary point of contact for patients ringing the surgery. The role will be to optimise the patients care navigation and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patients presenting issue is managed appropriately and that patients are up to date with their routine appointments. This will be a telephone based role as well as dealing with walk in attendees who present at the surgery reception.

  This role will enable the smooth running of the surgery and work in assistance with clinicians in delivering an efficient and competent level of accurate management of patient needs. This includes signposting and directing to the appropriate to the healthcare professional within cluster and LHB, and where appropriate, outside agencies.

  Main duties of the job

  Day to day you will report to the Deputy Manager and Reception Supervisor.

  Our current receptionists start earliest 7:30am and latest finish is around 6:30pm. The surgery is open Monday to Friday and closed on weekends and Bank Holidays

  This role will include communicating with patients in person, via telephone and email. This will cover a wide range of scenarios including booking appointments, answering general queries and signposting patients to the appropriate service or clinician.

  Carry out administrative work as requested e.g. contacting patients for regular chronic disease reviews

  We are a very welcoming supportive team, with some very experienced members of staff.

  Full training will be given.

  About us

  We are a Teaching Practice based in Church Village, Pontypridd. We have 2 other sites located in Beddau and Creigiau. We have a Patient size of approx. 17,200. We Operate a telephone triage and econsult system. We are a very friendly and welcoming Practice.

  Date posted

  12 June 2024

  Pay scheme

  Other

  Salary

  £11.70 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  M0044-24-0176

  Job locations

  Parc Canol Group Practice

  Central Park, Church Village

  Pontypridd

  Rhondda Cynon Taff

  CF38 1RJ

  
  

  Job description

  Job responsibilities

  Parc Canol group practice

  Job description

  JOB TITLE: Receptionist

  REPORTS TO: Practice manager

  Job summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Job responsibilities:

  Reception

  • Ensure that an effective and efficient reception service is provided to patients and all other visitors to the practice

  • Deal with all general enquiries, explain practice procedures

  • Book appointments, ensuring that the practices policy is adhered to as far as possible and that patients are signposted appropriately in accordance with the practices signposting guidelines

  • Personal judgment should be used in cases which do not fit within the practices policy and where discretion can be used

  • Explain registration procedures to new patients and patients seeking temporary treatment and ensure required forms are completed accurately

  • Handle incoming and outgoing telephone calls, including diverting calls, taking messages ensuring accuracy and prompt delivery of messages

  • Process house call requests ensuring required information is recorded and any requests falling within urgent guidelines are passed to the on-call doctor

  • Deal with clinicians requests to contact patients and obtain further information

  • Document actions taken in the patients clinical record to ensure that there is a full record of administrative actions

  • Inform patients of charges for private work and accept payment and issues receipts

  • Prepare clinical rooms for surgery sessions as required

  • Deal with prescription requests and processing as required

  • Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations so that the surgery is ready for patients

  • When last to leave at the end of the day, ensure that the building is closed down and secured

  • Assist in maintaining a tidy and clean working environment ensuring that workspaces are kept tidy and free of paper, that the kitchen areas are kept clean and tidy, washing up is done and that the clinical rooms and patient waiting areas are kept clean and tidy

  • Assist in ensuring that practice notice boards are kept up to date and tidy

  • Cover colleagues holiday and sickness absence as required

  • Make refreshments for doctors

  • Deal with faxes and mail as required

  • Carry out administrative work as requested e.g. contacting patients for regular chronic disease reviews

  Flexibility:

  The job description is intended to provide a broad outline of the main role responsibilities. The post holder will need to be flexible to accommodate development of the role and to undertake other appropriate tasks as requested.

  Confidentiality:

  Under the Data Protection Act 1998 the post holder must maintain the confidentiality of information concerning patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to the post holders dismissal.

  Health & safety:

  The post holder must be aware of the responsibilities placed on him / her by the Health and Safety at Work Act (1974) in order to adhere to the practices health and safety policy and procedures and to ensure the maintenance of a safe environment for patients, visitors and staff.

  Job description

  Job responsibilities

  Parc Canol group practice

  Job description

  JOB TITLE: Receptionist

  REPORTS TO: Practice manager

  Job summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Job responsibilities:

  Reception

  • Ensure that an effective and efficient reception service is provided to patients and all other visitors to the practice

  • Deal with all general enquiries, explain practice procedures

  • Book appointments, ensuring that the practices policy is adhered to as far as possible and that patients are signposted appropriately in accordance with the practices signposting guidelines

  • Personal judgment should be used in cases which do not fit within the practices policy and where discretion can be used

  • Explain registration procedures to new patients and patients seeking temporary treatment and ensure required forms are completed accurately

  • Handle incoming and outgoing telephone calls, including diverting calls, taking messages ensuring accuracy and prompt delivery of messages

  • Process house call requests ensuring required information is recorded and any requests falling within urgent guidelines are passed to the on-call doctor

  • Deal with clinicians requests to contact patients and obtain further information

  • Document actions taken in the patients clinical record to ensure that there is a full record of administrative actions

  • Inform patients of charges for private work and accept payment and issues receipts

  • Prepare clinical rooms for surgery sessions as required

  • Deal with prescription requests and processing as required

  • Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations so that the surgery is ready for patients

  • When last to leave at the end of the day, ensure that the building is closed down and secured

  • Assist in maintaining a tidy and clean working environment ensuring that workspaces are kept tidy and free of paper, that the kitchen areas are kept clean and tidy, washing up is done and that the clinical rooms and patient waiting areas are kept clean and tidy

  • Assist in ensuring that practice notice boards are kept up to date and tidy

  • Cover colleagues holiday and sickness absence as required

  • Make refreshments for doctors

  • Deal with faxes and mail as required

  • Carry out administrative work as requested e.g. contacting patients for regular chronic disease reviews

  Flexibility:

  The job description is intended to provide a broad outline of the main role responsibilities. The post holder will need to be flexible to accommodate development of the role and to undertake other appropriate tasks as requested.

  Confidentiality:

  Under the Data Protection Act 1998 the post holder must maintain the confidentiality of information concerning patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to the post holders dismissal.

  Health & safety:

  The post holder must be aware of the responsibilities placed on him / her by the Health and Safety at Work Act (1974) in order to adhere to the practices health and safety policy and procedures and to ensure the maintenance of a safe environment for patients, visitors and staff.

  Person Specification

  Experience

  Essential

  • Experience of working within a customer/patient facing environment.

  Desirable

  • Experience of working in Primary care

  Qualifications

  Desirable

  • GCSE or equivalent in English and Maths

  Aptitude/other

  Essential

  • We are looking for somebody hard working, friendly, organised and approachable.

  Desirable

  • Flexible approach

  Person Specification

  Experience

  Essential

  • Experience of working within a customer/patient facing environment.

  Desirable

  • Experience of working in Primary care

  Qualifications

  Desirable

  • GCSE or equivalent in English and Maths

  Aptitude/other

  Essential

  • We are looking for somebody hard working, friendly, organised and approachable.

  Desirable

  • Flexible approach

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  GP Practice in Wales

  Address

  Parc Canol Group Practice

  Central Park, Church Village

  Pontypridd

  Rhondda Cynon Taff

  CF38 1RJ

  
  

  Employer's website

  https://gpwales.co.uk (Opens in a new tab)

  Employer details

  Employer name

  GP Practice in Wales

  Address

  Parc Canol Group Practice

  Central Park, Church Village

  Pontypridd

  Rhondda Cynon Taff

  CF38 1RJ

  
  

  Employer's website

  https://gpwales.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice