This job is now closed
Job Description
- Req#: A3017-25-0001?language=en&page=1029&sort=publicationDateDesc
- Greeting & Directing patients and other visitors to the surgery
- Making appointments and giving out appointment cards
- Accepting & handing out prescriptions, letters, completed forms, specimen bottles etc.
- Dealing with requests for visits and information
- Registering new patients, temporary patients, emergency patients and those requiring immediate treatment
- Making appointments
- Dealing with requests for visits and recording them on the computer
- Taking messages for doctors and nurses and recording them on the computer
- Telephoning hospitals for test results and to make appointments
- Ordering of ambulances, both routine & emergency
- Filing of Medical Records, letters and test results (Mail Manager)
- Repeat Prescriptions
- Contacting patients who need to be seen regarding test results, hospital letters or for medication review
- Sorting & improving medical records and renewing envelopes where necessary
- Entering patient information and/or treatment on to the computer
- Clearing Doctors desks of prescriptions and Sick Notes and ensuring they are locked away
- Keeping waiting room and reception tidy
- Showing a pleasant and cheerful manner to patients at all times
- Ensure total confidentiality in that no information about patients, either medical or personal is disclosed to persons other than those employed by or attached to the practice for whom such information is relevant
- Such other duties as requested by the Practice Manager or as agreed with Doctors
- Greeting & Directing patients and other visitors to the surgery
- Making appointments and giving out appointment cards
- Accepting & handing out prescriptions, letters, completed forms, specimen bottles etc.
- Dealing with requests for visits and information
- Registering new patients, temporary patients, emergency patients and those requiring immediate treatment
- Making appointments
- Dealing with requests for visits and recording them on the computer
- Taking messages for doctors and nurses and recording them on the computer
- Telephoning hospitals for test results and to make appointments
- Ordering of ambulances, both routine & emergency
- Filing of Medical Records, letters and test results (Mail Manager)
- Repeat Prescriptions
- Contacting patients who need to be seen regarding test results, hospital letters or for medication review
- Sorting & improving medical records and renewing envelopes where necessary
- Entering patient information and/or treatment on to the computer
- Clearing Doctors desks of prescriptions and Sick Notes and ensuring they are locked away
- Keeping waiting room and reception tidy
- Showing a pleasant and cheerful manner to patients at all times
- Ensure total confidentiality in that no information about patients, either medical or personal is disclosed to persons other than those employed by or attached to the practice for whom such information is relevant
- Such other duties as requested by the Practice Manager or as agreed with Doctors
- Essential:
- Good Standard of Education
- Desirable:
- AMSPAR Qualification
- Knowledge of Windows Computer Packages
- Experience of working with the general public
- At least 6months experience of working in a reception environment or with the general public
- Worked in a demanding environment
- Excellent telephone manner
- Experience of working with the general public
- Essential:
- Good Standard of Education
- Desirable:
- AMSPAR Qualification
- Knowledge of Windows Computer Packages
- Experience of working with the general public
- At least 6months experience of working in a reception environment or with the general public
- Worked in a demanding environment
- Excellent telephone manner
- Experience of working with the general public
Job summary
The closing date for this vacancy is 18.4.25 but we will close it prior to this date if we find a suitable applicant in the meantime.
We are looking for a friendly and efficient Receptionist to join our well established team.
Experience of using Emis Web and Docman systems is desirable.
You must be flexible with regards to hour of work as cover for colleagues annual leave and sickness will be required and also be prepared to work over two sites between the hours of 7am 6.30pm. We are looking for a part time member of staff to cover the following hours:
Monday 8.00am until 6.00pm with an hour lunch
Wednesday 9am until 1pm
Thursday 1pm until 6pm
Friday 8.00am until 6.00pm with an hour lunch
You will be expected to work an occasional Saturday morning from 8.30am-12 noon. The rate of pay will be negotiable depending upon experience.
The successful applicant will also benefit from 5 weeks of paid annual leave plus bank holidays and have the option of enrolling into the NHS pension scheme.
Main duties of the job
The duties will include dealing with patients, booking appointments, issuing of prescriptions, answering the telephone, handling and solving all patient queries, entering data accurately, registering new patients and other general reception and administrative duties. The position can be very demanding and fast moving at times so the ability to learn new skills quickly and easily and prioritize workload are essential skills. You must be computer literate, possess good communication skills.
About us
You must be flexible with regards to hour of work as cover for colleagues annual leave and sickness will be required and also be prepared to work over two sites between the hours of 7am 6.30pm.
Date posted
03 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3017-25-0001
Job locations
60 Hednesford Street
Cannock
Staffordshire
WS11 1DJ
Job descriptionJob description
Job responsibilities
Job Description
Accountable to: Senior Receptionist, Practice Manager, Doctor in charge of Personnel
Job Summary: The receptionist is responsible for dealing with all matters concerning the non-medical care of patients, either on the Surgery premises or via the telephone
Responsibilities
Reception Duties
Telephone Duties
General
Job responsibilities
Job Description
Accountable to: Senior Receptionist, Practice Manager, Doctor in charge of Personnel
Job Summary: The receptionist is responsible for dealing with all matters concerning the non-medical care of patients, either on the Surgery premises or via the telephone
Responsibilities
Reception Duties
Telephone Duties
General
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Colliery Practice
Address
60 Hednesford Street
Cannock
Staffordshire
WS11 1DJ
Employer's website
Employer details
Employer name
The Colliery Practice
Address
60 Hednesford Street
Cannock
Staffordshire
WS11 1DJ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.