• Job Description

  Req#: RECEP008103

  Duties and Responsibilities

  • Philosophy
  • Supports the center’s ideology, mission, goals, and objectives
  • Performs in accordance with the center’s policies and procedures
  • Follows the center’s standards for ethical business conduct
  • Conducts self as a positive role model and team member
  • Recognizes patients’ rights and responsibilities and supports them in performance of job duties
  • Participates in center committees, meetings, in-services, and activities
  • Communication
  • Communicates effectively and professionally with patients, visitors, physicians, and coworkers
  • Interacts with others in a positive, respectful, and considerate manner
  • Financial practices
  • Uses center resources appropriately and avoids wasteful practices
  • Reports wasteful practices
  • Analyzes work area and makes recommendations for potential cost-effective improvements
  • Compliance program
  • Contributes to the progress and development of the center’s adopted compliance program
  • Performs according to established compliance policies and procedures
  • Performance-improvement program
  • Contributes to the progress and development of the center's adopted performance-improvement program
  • Performs according to established performance-improvement policies and procedures
  • Safety/risk-management program
  • Adheres to safety policies and procedures in performing job duties and responsibilities
  • Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance
  • Responds to emergency situations with competence and composure
  • Reports observed or suspected medical emergencies, notifies appropriate personnel, and responds appropriately
  • Identifies center emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies
  • Professional competence
  • Participates in continuing education and other learning experiences
  • Shares knowledge gained in continuing education with staff
  • Maintains membership in relevant professional organizations
  • Seeks new learning experiences by accepting challenging opportunities and responsibilities
  • Welcomes suggestions and recommendations
  • Receptionist duties
  • Serves as telephone operator for center; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party
  • Receives and distributes all mail and special deliveries
  • Greets patients and provides necessary paperwork for completion
  • Notifies appropriate nursing staff that patient is present after patient has completed paperwork
  • Keeps track of patient’s family, patient’s driver, etc.
  • Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality
  • Prints out all labels, forms, etc., for patient charts and assembles charts before appointment
  • Calls appropriate agencies for assistance in case of emergency
  • Performs other miscellaneous office/clerical duties as needed
  • Billing duties (if billing/collections done in-house)
  • Stamps the back of each check with deposit stamp at time of receipt
  • Makes copies of all checks with EOBs received in mail, credit card slips, and cash received from patients
  • Separates EOBs from checks and attaches original EOB to copy
  • Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients
  • Verifies credit cards if used and issues appropriate duplicate receipts
  • Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately
  • If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate payments-received log
  • Balances log to cash/checks/credit card payments
  • Completes deposit log for patient and insurance payments
  • Completes separate deposit log for other types of payments (e.g., refund of overpayment from accounts payable, etc.)
  • If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate deposit logs
  • Balances deposit log to payments-received log less credit card payments

  Responsibility for Assets

  • Responsible for incoming cash, checks, and credit card receipts until balanced and delivered to business office manage

  Qualifications

  • Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
  • Ability to promote favorable center image with physicians, patients, insurance companies, and general public
  • Ability to make decisions and solve problems

  Requirements

  • High school diploma or GED certificate
  • Training or courses in business office activities preferred
  • Good typing skills
  • Good communication skills
  • Good computer skills
  • Strong ethical and moral character reference
  • Bi-lingual Preferred but not necessary

  • Medical receptionist experience
  • ASC experience preferred

  Job Quality

  • Accuracy
  • Attention to detail
  • Timeliness
  • Organization
  • Little supervision needed to accomplish task
  • PTO
  • Paid Holidays
  • Medical and Dental Benefits
  • 401k available

  Dependability

  • Attendance
  • Punctuality
  • Ability to follow instructions
  • Ability to meet deadlines

  Physical and Mental Requirements

  • Ability to sit, stand, and walk
  • Visual and auditory acuity for frequent use of computer and telephone and occasional use of other office equipment

  Working Conditions

  • Well lit and ventilated, with non-hazardous and hazardous equipment
  • Category III: exposure to bloodborne pathogens and may encounter chemical hazards

  Reports to

  • Center Director

  Contacts

  • Patients
  • Patients’ family/significant others
  • Physicians and physician office personnel
  • Administration
  • Medical director

  Pay Based upon Experience

  Qualifications

  Education

  Preferred

  High School

  Experience

  Preferred

  ASC Reception/ Medical Reception experience necessary

  Behaviors

  Preferred

  Enthusiastic : Shows intense and eager enjoyment and interest

  Thought Provoking : Capable of making others think deeply on a subject

  Team Player : Works well as a member of a group

  Loyal : Shows firm and constant support to a cause

  Leader : Inspires teammates to follow them

  Functional Expert : Considered a thought leader on a subject

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Motivations

  Preferred

  Goal Completion : Inspired to perform well by the completion of tasks

  Job Security : Inspired to perform well by the knowledge that your job is safe

  Peer Recognition : Inspired to perform well by the praise of coworkers

  Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Learn about top ambulatory surgery center (ASC) management company AMSURG, chosen by physicians at 250+ single & multispecialty ASCs across the nation.

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