NHS
Receptionist (Pre-op Assessment) - Part Time 15 hours per week
This job is now closed
Job Description
- Req#: C9193-25-0580?language=en&page=496&sort=publicationDateDesc
- GCSE (or equivalent) or above in English language and Maths
- IT skills, including Microsoft Office
- Ability to manage a fast-paced environment
- Competent with accurate data entry
- Professional, courteous and approachable manner
- Experience working in a healthcare setting and/or public facing role
- Knowledge of healthcare administrative systems and processes
- GCSE (or equivalent) or above in English language and Maths
- IT skills, including Microsoft Office
- Ability to manage a fast-paced environment
- Competent with accurate data entry
- Professional, courteous and approachable manner
- Experience working in a healthcare setting and/or public facing role
- Knowledge of healthcare administrative systems and processes
Job summary
Band 2 Receptionist (Pre-op Assessment)
**This is a part-time post for 15 hours per week (Tuesdays and Wednesdays; 08:30 - 16:30).**
The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.
The receptionist works in close partnership with medical, nursing and other admin staff to ensure the smooth running of the Pre-op Assessment clinic.
Main duties of the job
Reception is the first point of contact within our busy service - therefore, you should have a friendly, mature attitude with excellent communication and interpersonal skills at all levels.
We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.
The role will involve booking appointments, greeting patients,checking patients in and out of clinics using the Trust IT system, and responding toenquiries from patients, relatives, members of primary and secondary care team.
You will be required to work individually and also within a team.
You should have GCSE or an equivalent qualification in English and Mathematics and also be computer literate.
Previous customer-facing experience is desirable.
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Details
Date posted
12 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year pro-rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
193-7270484PCG
Job locations
Greenlands Outpatients, Royal Berkshire Hospital
Craven Road
Reading
RG1 5AN
Job descriptionJob description
Job responsibilities
Please refer to the attached Job Description and Person Specification for further details of the role.
Job responsibilities
Please refer to the attached Job Description and Person Specification for further details of the role.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
Greenlands Outpatients, Royal Berkshire Hospital
Craven Road
Reading
RG1 5AN
Employer's website
https://www.royalberkshire.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
Greenlands Outpatients, Royal Berkshire Hospital
Craven Road
Reading
RG1 5AN
Employer's website
https://www.royalberkshire.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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