• Job Description

  Req#: C9290-25-0798?language=en&page=653&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen to join our Pre-Operative Assessment department as a receptionist.

  The successful candidate will be an enthusiastic and positive team player. The candidate will need to have experience of working in an administrative setting. Excellent leadership skills and good communication skills are essential.

  The post holder will be accountable for the administrative performance of this service as well as supporting the wider Directorate. The post holder will be responsible for implementing, coordinating and ensuring robust administrative processes exist across the Pre-Operative Assessment service, ensuring KPIs are met. The post holder will act as an interface between the clinical staff, management, admin staff, other staff within the Trust, external stakeholders and patients and their families / carers. The post holder must be able to organise their own workload within defined guidelines.

  The successful applicant will be required to work a shift pattern that includes both 7:00am-3:00pm and 9:00am - 5:00pm shifts. This role will include administrative duties in the pre- operative assessment unit and in 3 west elective admissions, supporting smooth patient flow and service delivery across both areas.

  Main duties of the job

  • Act as the first point of contact for patients and visitors, greeting them professionally and providing information about clinic procedures.
  • Manage incoming calls, schedule and reschedule appointments, and provide relevant information to patients regarding their pre-assessment appointments.
  • Checking in and out all POA appointments.
  • Ensure patients' details are correctly recorded and updated in the hospital system, including personal details, medical history, and appointment status.
  • Assist patients with any queries regarding pre-assessment processes and provide general administrative support.
  • Provide a welcoming and empathetic environment, ensuring that patients feel supported throughout their pre-assessment journey.
  • Establishing, maintaining and monitoring excellent office and information systems.
  • Ensuring quality and customer care standards are met where relevant.
  • Contribution to positive patient experiences.
  • Supporting Nurses in patient information retrievals.

  About us

  At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

  Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

  Benefits include career development, flexible working and well-being, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

  We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

  Details

  Date posted

  02 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £29,583 a year pa inclusive

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  290-SCCS-1948

  Job locations

  Charing Cross Hospital

  Fulham Palace Rd

  London

  W6 8RF

  
  

  Job description

  Job responsibilities

  The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

  For both overviewsplease view the Job Description attachment with the job advert.

  Job description

  Job responsibilities

  The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

  For both overviewsplease view the Job Description attachment with the job advert.

  Person Specification

  Education

  Essential

  • GCSE or Equivalent

  Desirable

  • Medical Terminology
  • A-Levels or equivalent knowledge or experience

  Skills/Knowledge/Abilities

  Essential

  • Clear & effective communication Skills
  • Organisational Skills/ability to learn
  • Competent use of IT systems - Excel, Word & Data base input

  Desirable

  • Service sector work ( preferable hospital)
  • Legible handwriting
  • ECDL
  • CERNER
  • Dictate IT
  • eProcurement

  Experience

  Essential

  • Administrative Experience
  • Electronic Filing Techniques
  • Basic IT Literacy
  • Must be able to work Cross Site

  Desirable

  • Previous experience in an NHS Institution

  Values and Behaviours

  Essential

  • Demonstrates ability to meet Trust values

  Person Specification

  Education

  Essential

  • GCSE or Equivalent

  Desirable

  • Medical Terminology
  • A-Levels or equivalent knowledge or experience

  Skills/Knowledge/Abilities

  Essential

  • Clear & effective communication Skills
  • Organisational Skills/ability to learn
  • Competent use of IT systems - Excel, Word & Data base input

  Desirable

  • Service sector work ( preferable hospital)
  • Legible handwriting
  • ECDL
  • CERNER
  • Dictate IT
  • eProcurement

  Experience

  Essential

  • Administrative Experience
  • Electronic Filing Techniques
  • Basic IT Literacy
  • Must be able to work Cross Site

  Desirable

  • Previous experience in an NHS Institution

  Values and Behaviours

  Essential

  • Demonstrates ability to meet Trust values

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Imperial College Healthcare NHS Trust

  Address

  Charing Cross Hospital

  Fulham Palace Rd

  London

  W6 8RF

  
  

  Employer's website

  https://www.imperial.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Imperial College Healthcare NHS Trust

  Address

  Charing Cross Hospital

  Fulham Palace Rd

  London

  W6 8RF

  
  

  Employer's website

  https://www.imperial.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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