• Job Description

  Req#: 56905

  Position Summary

  The Receptionist – Administration is responsible for directing Orlando Support Campus (OSC) guests in person, over the telephone, and/or through e-mail, to the appropriate areas throughout the Orlando Support Campus. In addition, the Receptionist supports all OSC based departments to ensure overall support is delivered to all OSC customers.

  Essential Responsibilities

  • Support the Transportation operation with instructional guidance, transportation scheduling and dispatch
  • Greet and direct all incoming visitors to the appropriate meeting locations throughout the Orlando Support Campus
  • Answer the corporate telephone line for the Orlando Support Campus
  • Maintain common student “public” areas and ensure a neat and clean environment
  • Support the Training Sales team customers by gathering customer information, verifying required documentation, processing and tracking said information
  • Support other OSC departments as approved by crewleader
  • Support new hire orientation experience tasks as assigned
  • Perform various administrative tasks including, but not limited to copying, filing, faxing, etc.
  • Provide all OSC customers with a hospitable experience
  • Develops and maintains manuals for respective role and reviews on an annual basis
  • All other duties as assigned

  Minimum Experience and Qualifications

  • High School Diploma or General Education Development (GED) Diploma
  • One (1) year of customer service/sales experience
  • Able to operate a switchboard with a minimum of twelve (12) telephone lines
  • Able to read, write, and speak English fluently and clearly
  • Excellent communication skills
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship

  Preferred Experience and Qualifications

  • Clerical experience within a corporate or professional office
  • Proficient with Microsoft Office suite
  • Able to work in a fast-paced team environment and demonstrate flexibility
  • Demonstrated ability to handle multiple tasks

  Crewmember Expectations

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice including holidays and weekends
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

  Equipment:

  • Switchboard Telephone System
  • Mobile phones
  • Service Carts
  • Other office equipment

  Work Environment:

  • Traditional office environment

  Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

• About the company

  JetBlue Airways is a major American low cost airline, and the seventh largest airline in North America by passengers carried.

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