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Job Description
- Req#: A2252-25-0002?language=en&page=39&sort=publicationDateDesc
- A good standard of education is desirable and any experience within customer facing roles is desirable but not essential.
- Any previous experience within General Practice would be desirable.
- Having a basic knowledge of computers is desirable but you will be trained to use the systems in the surgery.
- A willingness to be a team player at all times and be able to work under pressure and remain professional is essential to this role.
- A good standard of education is desirable and any experience within customer facing roles is desirable but not essential.
- Any previous experience within General Practice would be desirable.
- Having a basic knowledge of computers is desirable but you will be trained to use the systems in the surgery.
- A willingness to be a team player at all times and be able to work under pressure and remain professional is essential to this role.
Job summary
We are looking to recruit a new receptionist to join our team. The role is an extremely busy one and always interesting. No two days or patients are ever the same and dealing with the challenges this brings is very rewarding. You will be joining an established team of experienced receptionists who are always happy to help you learn your new role and settle in.
Main duties of the job
The main duties are dealing with any enquiries from our patients either face to face at the reception desk or on the telephone, including booking appointments for our clinical team, dealing with any post and keeping on top of the daily task list sent by the clinicians. You will also be dealing with repeat medication requests on our web site or the internal email system.
About us
We have 17,000 patients on our list and over 50 members of staff including GP's, Nurses, HAC's, Physician Associate, Paramedic, Physio, reception and administration. We are always patient focused and strive as a team to make this a friendly place to work.
We are based at two sites and all staff work across both these sites. We provide a uniform and five weeks annual leave and bank holidays.
Details
Date posted
16 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A2252-25-0002
Job locations
224 Wokingham Road
Reading
RG6 1JS
Parkside Family Practice
6 Headley Road
Woodley
Reading
RG5 4JA
Job descriptionJob description
Job responsibilities
The role is varied and never boring, the main duties are dealing with our patients and helping them access the right clinician for them. You will be answering the phones and also dealing with the reception desk. You will be processing repeat medication requests and helping with the daily task list sent to reception by the clinical team. We have our web site where patients can ask questions and also an internal email system and you will be responding to items on these sent by patients for the reception team.
Job responsibilities
The role is varied and never boring, the main duties are dealing with our patients and helping them access the right clinician for them. You will be answering the phones and also dealing with the reception desk. You will be processing repeat medication requests and helping with the daily task list sent to reception by the clinical team. We have our web site where patients can ask questions and also an internal email system and you will be responding to items on these sent by patients for the reception team.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Employer details
Employer name
Parkside Family Practice
Address
224 Wokingham Road
Reading
RG6 1JS
Employer's website
https://www.parksidefamilypractice.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Parkside Family Practice
Address
224 Wokingham Road
Reading
RG6 1JS
Employer's website
https://www.parksidefamilypractice.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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