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Job Description
- Req#: A5604-RECP25-0001?language=en&page=683&sort=publicationDateDesc
- Free on-site parking
- Sick pay
- NHS Pension
- 5 weeks' holidays plus bank holidays (pro rata if part-time)
- Free on-site parking
- Sick pay
- NHS Pension
- 5 weeks' holidays plus bank holidays (pro rata if part-time)
- Good standard of general education
- GCSE Mathematics grade C or above (or equivalent)
- GCSE English grade C or above (or equivalent)
- NVQII in Customer Care
- Experience of working with the general public
- Experience of reception work
- Experience of working within General Practice
- Working in a high volume call centre environment
- Excellent communication skills (written and oral).
- IT Skills.
- Clear, polite telephone manner.
- Time management and the ability to work to deadlines.
- Problem solving skills.
- Interpersonal skills.
- Smart, polite and confident.
- Planning and organising.
- Performing under pressure.
- Using own initiative.
- Team working.
- Self-motivated.
- Flexibility.
- Confidentiality.
- Knowledge of Systm1 patient software
- Good standard of general education
- GCSE Mathematics grade C or above (or equivalent)
- GCSE English grade C or above (or equivalent)
- NVQII in Customer Care
- Experience of working with the general public
- Experience of reception work
- Experience of working within General Practice
- Working in a high volume call centre environment
- Excellent communication skills (written and oral).
- IT Skills.
- Clear, polite telephone manner.
- Time management and the ability to work to deadlines.
- Problem solving skills.
- Interpersonal skills.
- Smart, polite and confident.
- Planning and organising.
- Performing under pressure.
- Using own initiative.
- Team working.
- Self-motivated.
- Flexibility.
- Confidentiality.
- Knowledge of Systm1 patient software
Job summary
To provide a point of contact for patients at Marlborough Surgery and act as a focal point of communication between patients, Doctors and other medical staff. To project a positive and friendly image to patients and other visitors either in person or via the telephone.
Please note we are looking to conduct job interviews on 6th August 2025 in the afternoon and 7th August 2025 morning.
Main duties of the job
Your duties will include (but not limited to):
Reception duties
Use of appointment systems
Processing of medical records
Preparation of consulting rooms
Operation of telephone system
Start and end of day procedure
Shift patterns:
Week 1
Monday- 12:30-20:30
Tuesday- 12:00-20:00
Wednesday- Day off
Thursday- 12:00-20:00
Friday- 12:30-20:00
Saturday- 09:00-17:00
Week 2
Monday- 12:30-20:30
Tuesday- 12:00-20:00
Wednesday- 12:00-20:00
Thursday- 12:00-20:00
Friday- 12:30-20:00
Please note on Saturdays pay is time and a third.
About us
Marlborough Surgery is an established teaching practice based in a modern, purpose-built building with easy access and free parking. We are a friendly, supportive team with 5 GP Partners, 1 Salaried GP, 7 GP Registrars, 3 advanced clinical practitioners, 2 Practice Nurses, 1 Associate Nurse, 3 HCAs, 3 Pharmacists, 1 Pharmacist Technician and a large reception/admin team. We hold regular full team and clinical meetings and encourage friendly informal coffee get togethers.
We have over 11,500 patients, high QOF achievers and rated Good by CQC.
Details
Date posted
16 July 2025
Pay scheme
Other
Salary
£12.21 an hour Will be reviewed on successful completion of probation period
Contract
Permanent
Working pattern
Full-time
Reference number
A5604-RECP25-0001
Job locations
Seaham Primary Care Centre
St. Johns Square
Seaham
County Durham
SR7 7JE
Job descriptionJob description
Job responsibilities
RECEPTION DUTIES
Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms
Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner
Using Care Navigation to direct patients to the right healthcare professional the first time to ensure patients receive the right support, at the right time to help manage patients needs.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed
Advise patients of relevant charges for private services, accept payment and issue receipts for same
Respond to all queries and requests for assistance from patients and other visitors
In conjunction with the senior receptionist ensure that requests for prescriptions are actioned where possible within one working day
Entering requests for home visits onto the relevant GPs home visit ledger on SystmOne including and information regarding the patient and alerting the GP of this.
Ensure reception and waiting areas are kept neat and tidy
Take part in North Easington Extended Access rota, working on some weekends and public holidays at an enhanced rate.
USE OF APPOINTMENT SYSTEMS:
Ensure total familiarity with appointment system in use including regular and incidental variations
Book appointments and reviews ensuring sufficient information is recorded to do this
Monitor effectiveness of the system and report any problems or variations required
PROCESSING OF MEDICAL RECORDS:
Refile records as required, ensuring that strict alphabetical order is adhered to
Where necessary ensure correspondence, reports, results, etc. are scanned into the correct record and an entry to be put in the patients computer record using the relevant read code where necessary.
Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
Ensure hospital letters, x-rays etc. are scanned into patient records within SystmOne
Pull off all printouts for patients medical records being returned
PREPARATION OF CONSULTING ROOMS:
Ensure that the consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and re-stocking as required. Ensure that any consumables with an expiry date are in date. Adhering to health and safety protocols.
Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure
OPERATION OF TELEPHONE SYSTEM:
Receive and make calls as required. Divert calls and take messages as appropriate
Ensure that system is operational at the beginning of each day and switched over to night service.
START AND END OF DAY PROCEDURES:
Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients
Secure premises at end of day, ensure the building is totally secured, internal lights off and alarm activated when necessary
SPECIAL REQUIREMENTS OF THE POST:
An understanding, acceptance and adherence to the need for strict confidentiality.
An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.
Excellent communication skills
BENEFITS OF THE JOB:
Job responsibilities
RECEPTION DUTIES
Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms
Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner
Using Care Navigation to direct patients to the right healthcare professional the first time to ensure patients receive the right support, at the right time to help manage patients needs.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed
Advise patients of relevant charges for private services, accept payment and issue receipts for same
Respond to all queries and requests for assistance from patients and other visitors
In conjunction with the senior receptionist ensure that requests for prescriptions are actioned where possible within one working day
Entering requests for home visits onto the relevant GPs home visit ledger on SystmOne including and information regarding the patient and alerting the GP of this.
Ensure reception and waiting areas are kept neat and tidy
Take part in North Easington Extended Access rota, working on some weekends and public holidays at an enhanced rate.
USE OF APPOINTMENT SYSTEMS:
Ensure total familiarity with appointment system in use including regular and incidental variations
Book appointments and reviews ensuring sufficient information is recorded to do this
Monitor effectiveness of the system and report any problems or variations required
PROCESSING OF MEDICAL RECORDS:
Refile records as required, ensuring that strict alphabetical order is adhered to
Where necessary ensure correspondence, reports, results, etc. are scanned into the correct record and an entry to be put in the patients computer record using the relevant read code where necessary.
Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
Ensure hospital letters, x-rays etc. are scanned into patient records within SystmOne
Pull off all printouts for patients medical records being returned
PREPARATION OF CONSULTING ROOMS:
Ensure that the consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and re-stocking as required. Ensure that any consumables with an expiry date are in date. Adhering to health and safety protocols.
Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure
OPERATION OF TELEPHONE SYSTEM:
Receive and make calls as required. Divert calls and take messages as appropriate
Ensure that system is operational at the beginning of each day and switched over to night service.
START AND END OF DAY PROCEDURES:
Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients
Secure premises at end of day, ensure the building is totally secured, internal lights off and alarm activated when necessary
SPECIAL REQUIREMENTS OF THE POST:
An understanding, acceptance and adherence to the need for strict confidentiality.
An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.
Excellent communication skills
BENEFITS OF THE JOB:
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills & Behaviours
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills & Behaviours
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Marlborough Surgery
Address
Seaham Primary Care Centre
St. Johns Square
Seaham
County Durham
SR7 7JE
Employer's website
https://www.marlboroughsurgery.co.uk (Opens in a new tab)
Employer details
Employer name
Marlborough Surgery
Address
Seaham Primary Care Centre
St. Johns Square
Seaham
County Durham
SR7 7JE
Employer's website
https://www.marlboroughsurgery.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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